Client Experience Lead - Studio Operations

Barry's; Wainscott (NY); Sur place; USD 30 000 - 48 000; Plein temps

Résumé du poste

Barry’s in the United States is seeking a Client Operations Lead to drive studio sales and ensure exceptional in-studio experiences. You will lead in the absence of senior studio leadership and work closely with the team to uphold hospitality standards across client interactions and operations.

The role emphasizes customer service, brand ambassador duties, and maintaining a welcoming environment while supporting all studio initiatives and events. Weekend availability is required.

Qualifications

• Strong hospitality customer service skills.
• Availability to work 4 to 5 shifts, including a weekend day.
• Friendly, outgoing personality with social interaction skills.
• Patient, courteous listener with empathy and adaptability.

Responsabilités

• Serve as studio leader in the absence of GM/AGM/COS and maintain brand standards.
• Assess customer needs and maintain high quality service and customer satisfaction.
• Support client experience with hospitality and studio amenities to drive sales and service.
• Welcome and assist clients, ensuring a memorable Barry’s experience.
• Provide timely coaching and feedback to teammates and communicate with leadership.
• Maintain client database and handle membership registrations and payments.

Connaissances

Hospitality

Customer service

Communication

Team player

Attention to detail

Scheduling

Description du poste

Barry’s in the United States is seeking a Client Operations Lead to drive studio sales and ensure exceptional in-studio experiences. You will lead in the absence of senior studio leadership and work closely with the team to uphold hospitality standards across client interactions and operations.

The role emphasizes customer service, brand ambassador duties, and maintaining a welcoming environment while supporting all studio initiatives and events. Weekend availability is required.