Client Experience & Operations Lead

Barry's Bootcamp; Philadelphia (Philadelphia County); On-site; USD 43,000 - 65,000; Full time

Job summary

Barry's Bootcamp in Philadelphia is seeking a Client Operations Lead to elevate the in-studio experience, drive sales, and uphold hospitality standards. You will greet and assist clients, manage memberships, registrations, and inquiries, and act as a brand ambassador for the studio.

The role emphasizes collaboration with the studio team, mentoring peers, and supporting marketing initiatives while maintaining an welcoming atmosphere and operational excellence in a fast-paced fitness environment.

Qualifications

• Strong hospitality customer service skills.
• Availability to work 4 to 5 shifts, one being a weekend day
• Friendly, outgoing personality and enjoy social interaction
• Exhibits enthusiasm for the studio and for the job
• Must be a patient, courteous listener, able to show empathy
• Responding to clients request with a can-do attitude
• Cooperative manner with a focus on team culture.
• Ability to prioritize and work within a fast-paced environment
• Have an eye for detail and care for the studio’s appearance and cleanliness
• Work as a cohesive team with all Barry’s staff members to ensure efficiency and effectiveness
• Maintain a professional appearance and behavior
• Demonstrate excellent communication skills
• Candidates must be at least 18 years or older to apply

Responsibilities

• Greet, assist and check in customers.
• Respond to customer questions at the studio, per phone and email.
• Handle studio membership database, register new clients, receive membership payments and maintain client base.
• Support marketing initiatives including client data capture and accuracy, communication on events and campaigns.
• Motivate team and build positive morale in order to drive results through accountability and celebrating successes.
• Provides timely, same day coaching and feedback to team members and communicates recaps to their line manager appropriately.
• Deliver operational excellence in all studio processes.
• Ensure a clean and welcoming atmosphere at all times.
• Guide clients with regards to the latest studio promotions, membership discounts and/or special events.
• Deliver quality shakes and customer service in the Fuel Bar.
• Handle pre-orders and orders on the spot
• Custom to each customer’s needs
• Maintain product knowledge for all studio retail operations
• Participate in all relevant training and development programs and meetings as directed by Operations leaders
• Have flexibility with schedule, having the ability to work weekends, holidays, morning or night shifts and adhere to work schedule, and meeting minimum availability requirements
• Facility Maintenance:
• Support in Preparing studio spaces before, after, and in-between classes by cleaning exercise equipment, sweeping, mopping and/or vacuuming floors, and wiping mirrors
• Support in cleaning and maintaining of locker rooms to brand standard as directed
• Support in regular deep cleaning, organization, and service of common areas, including the lobby space, FuelBar, Red Room/Lift/Ride spaces, retail shelves, locker rooms, hallways, and storage areas
• Support in Laundry services, including collecting, washing, and folding towels
• Support daily and weekly cleaning and maintenance checklists
• Company Culture Responsibilities:
• Work to uphold Barry’s community and culture standards, and live the company mission, vision, and values daily.
• Represent the Barry’s brand within the studio and throughout the PA fitness community.
• Assist in participating in and enhancing the community with your studio and regional teams.
• Customer Service:
• Ensure all existing and new clients are provided with the highest level of hospitality
• Maintain client database and utilize information to increase client contact
• Support and attend social functions within the community to generate new business, invite current and prospective clients to in-studio events, and reach out through curated clienteling tools

Job description

Barry's Bootcamp in Philadelphia is seeking a Client Operations Lead to elevate the in-studio experience, drive sales, and uphold hospitality standards. You will greet and assist clients, manage memberships, registrations, and inquiries, and act as a brand ambassador for the studio.

The role emphasizes collaboration with the studio team, mentoring peers, and supporting marketing initiatives while maintaining an welcoming atmosphere and operational excellence in a fast-paced fitness environment.