Studio Client Experience & Ops Lead

Barry's; Buffalo (NY); Sur place; USD 46 000 - 60 000; Plein temps

Résumé du poste

Barry’s is seeking a Client Operations Lead in Buffalo to drive exceptional in-studio experiences. You will lead in the studio when leadership is absent, greet and assist clients, manage memberships, and support marketing efforts to grow client engagement and sales.

Ideal candidates show strong hospitality, excellent communication, and a collaborative spirit, with flexibility to work weekends and a fast-paced environment while upholding Barry’s brand standards.

Qualifications

• Strong hospitality and customer service skills aligned with Barry’s mission and values.
• Availability to work 4–5 shifts, including one weekend day.
• Friendly, outgoing personality with ability to engage clients.
• Patient, courteous listener with empathetic communication.
• Professional appearance and conduct at all times.

Responsabilités

• Serve as studio leader in absence of GM/AGM/COS and maintain quality.
• Greet, assist and check in customers; respond to inquiries by phone or email.
• Maintain client database, process memberships and payments.
• Support marketing efforts and event communications.
• Deliver first-class client experience and hospitality consistently.
• Maintain cleanliness and ensure welcoming studio atmosphere.
• Mentor peers and foster positive team morale.
• Participate in training and adhere to operations policies.
• Handle pre-orders and in-studio service with accuracy.

Connaissances

Hospitality

Customer service

Communication

Team player

Flexible schedule

Weekend availability

Attention to detail

Professional appearance

Description du poste

Barry’s is seeking a Client Operations Lead in Buffalo to drive exceptional in-studio experiences. You will lead in the studio when leadership is absent, greet and assist clients, manage memberships, and support marketing efforts to grow client engagement and sales.

Ideal candidates show strong hospitality, excellent communication, and a collaborative spirit, with flexibility to work weekends and a fast-paced environment while upholding Barry’s brand standards.