Student Transit Field Operations Lead

Via; Federal Way (WA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Free medical plans

401K matching

Job summary

Via is seeking a Field Manager for our Student Transit program in Washington. You will oversee daily onsite operations, ensuring safe, reliable transportation for students, districts, and families.

This hands-on role requires driving driver relationships, real-time decision making, and collaboration with internal teams to implement practical improvements that boost service quality and efficiency.

Final salary will be determined by experience; benefits include medical plans and 401K matching.

Qualifications

• Operationally experienced with leadership or supervision responsibilities.
• Experience in logistics or service operations.
• Strong customer service focus.
• Ability to analyze operations and identify improvements.

Responsibilities

• Run the daily onsite operations of our service and ensure safe, reliable transportation for students.
• Make real-time decisions on driver supply, compliance, and student needs.
• Guide and support drivers, building trust and ensuring quality service to students.
• Turn student and district feedback into tangible improvements with internal teams.
• Use data to diagnose performance and implement efficiency enhancements.
• Serve as the operations bridge between school partners, drivers, and Via central teams.

Skills

People management

Logistics

Customer service

Process optimization

Job description

Via is seeking a Field Manager for our Student Transit program in Washington. You will oversee daily onsite operations, ensuring safe, reliable transportation for students, districts, and families.

This hands-on role requires driving driver relationships, real-time decision making, and collaboration with internal teams to implement practical improvements that boost service quality and efficiency.

Final salary will be determined by experience; benefits include medical plans and 401K matching.