Field Operations Manager, Transit & Driver Excellence

Monograph; Maryland; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical plans

401K matching

Commuter benefits

Job summary

Via is seeking an experienced Operations Manager to lead daily on-site operations in Maryland. You will ensure safe, reliable, and accessible transportation for riders, manage drivers, coordinate with city partners, and translate feedback into actionable improvements.

The role demands hands-on leadership, field presence, and a focus on long-term service excellence, safety, and efficiency in a fixed-route transit environment.

Qualifications

• Operationally experienced with a background in people management and logistics.
• Strong relationship building with drivers, riders, and city partners.
• Hands-on, field-focused with problem-solving in real-time.

Responsibilities

• Run the daily onsite operations to ensure safe, reliable service for riders.
• Make real-time decisions about fleet, driver supply, compliance, and rider needs.
• Guide and support drivers, addressing concerns and enabling great service.
• Turn rider and community feedback into tangible improvements and collaborate with internal teams.
• Use data and technology to diagnose performance and implement efficiency improvements.
• Act as the operational bridge between city partners, drivers, and Via central teams.

Skills

People management

Logistics

Customer service

Process-oriented

Fieldwork

Data-driven decisions

Job description

Via is seeking an experienced Operations Manager to lead daily on-site operations in Maryland. You will ensure safe, reliable, and accessible transportation for riders, manage drivers, coordinate with city partners, and translate feedback into actionable improvements.

The role demands hands-on leadership, field presence, and a focus on long-term service excellence, safety, and efficiency in a fixed-route transit environment.