Student Tech Support - Campus AV & Help Desk

American University; Washington; On-site; USD 25,000 - 28,000; Part time

Job summary

American University’s School of Communication seeks motivated undergraduate and graduate student employees to join SOC Technology Services for Fall 2026. Student Support Assistants will be cross-trained across help desks and technology spaces, gaining hands-on experience in customer support, media equipment, and classroom technology.

This part-time, 15 hours per week position pays $18.40 to $20.00 per hour. Eligibility is limited to enrolled students; current employees must apply via Workday.

Qualifications

• Familiarity with classroom A/V systems, media production gear, or customer service.
• Strong communication and problem-solving skills.
• Willingness to learn and provide support across different environments.

Responsibilities

• Provide on-call assistance for faculty and staff regarding classroom technology issues.
• Troubleshoot classroom tech-related questions or errors via help desk.
• Operate projection and AV equipment during classes and theater events.
• Assist with setup and basic operation of studio equipment for live events.

Skills

AV Systems

Media gear

Customer service

Job description

American University’s School of Communication seeks motivated undergraduate and graduate student employees to join SOC Technology Services for Fall 2026. Student Support Assistants will be cross-trained across help desks and technology spaces, gaining hands-on experience in customer support, media equipment, and classroom technology.

This part-time, 15 hours per week position pays $18.40 to $20.00 per hour. Eligibility is limited to enrolled students; current employees must apply via Workday.