SOC Tech Support (Student)

American University; Washington (District of Columbia); On-site; USD 25,000 - 28,000; Part time

Job summary

American University’s School of Communication seeks student Support Assistants to join SOC Technology Services for Fall 2026. Roles include cross-training across help desks and tech spaces, gaining experience in customer support, media equipment, and classroom technology.

The positions are open to enrolled AU students, part-time at 15 hours per week, with pay $18.40-$20.00 per hour. Flexible scheduling and potential continued employment during the academic year are available.

Qualifications

• Familiarity with classroom A/V systems, media production gear, or customer service.
• Strong communication and problem-solving skills.
• Willingness to learn and support across environments.

Responsibilities

• Provide on-call assistance for faculty and staff regarding classroom technology issues.
• Answer help desk phone and troubleshoot classroom tech questions or errors.
• Operate basic projection system and AV equipment during classes and in the theater.
• Assist faculty using the space, ensure food/drink policies are met and perform opening/closing procedures.
• Staff the equipment checkout desk and assist with equipment check-ins/returns.
• Perform basic equipment inspections and help transfer gear (as able).
• Assist with setup and basic operation of studio equipment; provide in-room support for ongoing classes and events.

Skills

A/V systems

Media production gear

Customer service

Communication skills

Job description

Work Where You Learn: Build Experience, Grow Skills, andContribute to Your University Community.

This position is available only to enrolled American University students.

Most student positions at American University are eligible to use Federal Work Study (FWS) awards, with a few exceptions. FWS funds cannot be applied to janitorial, construction, partisan or sectarian positions. For information or questions regarding FWS funds, please contact American University's Office of Financial Aid.

Important guidance for current American University employees: American University current employees, including those employed in student positions, must apply through their employee Workday account. If you are a current employee at American University, please log into your employee Workday account and select the Find Jobs report which will take you to our internal career listings. Applying outside of your employee Workday account may cause delays in a hire process.

Department

School of Communication

Time Type

Part time

FLSA Status

Non-Exempt

Job Description

Summary

SOC Technology Services is seeking motivated undergraduate and graduate student employees to join our team for Fall 2026. Student Support Assistants will be cross-trained to work across various help desks and technology spaces within the School of Communication (SOC). This is a hands-on position ideal for students interested in gaining experience in customer support, media equipment, and classroom technology.

Essential Functions

1.) SubHub Technology Support Desk (McKinley Building)

• Provide on-call assistance for faculty and staff regarding classroom technology issues.
• Answer our help desk phone and troubleshoot classroom tech-related questions or errors.

2.) Doyle/Forman Theater Support (Mckinley Building)

• Operate basic projection system and AV equipment during classes and in the theater.
• Provide assistance to faculty using the space, ensure the food/drink policies are met and perform opening/closing procedures of the space.

3.) Cage Equipment Desk (Media Production Center)

• Staff the equipment checkout desk and assist with equipment check-ins/returns.
• Perform basic equipment inspections and help transfer gear (as able).

4.) Live Event Support (Mckinley Building)

• Assist with setup and basic operation of studio equipment.
• Provide in-room support for ongoing classes and events.

Position Type/Expected Hours of Work

• Part-time.
• 15 hours per week.

Salary Range

• $18.40 - $20.00 per hour.

Preferred Education and Experience

• Familiarity with classroom A/V systems, media production gear, or customer service.
• Communication and problem-solving skills.
• Willingness to learn and provide support across different environments.

Additional Eligibility Qualifications

• Flexible scheduling available based on student availability and course schedule.
• Opportunities for continued employment during the academic year.

Other Details

• This position is available only to enrolled American University students.
• Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
• American University is an E-Verify employer.
• Visit https://www.american.edu/hr/ for additional information about American University employment and benefits.

Current American University Employees

American University current employees (including those employed in student positions) must apply through their employee Workday account. If you are a current employee at American University, please log into Workday and select the Find Jobs report which will take you to our internal career listings.

Contact Us

For more information or assistance with the American University careers site, email [e-mail].

American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.