Student Support Services Coordinator

Middlesex College; Edison (NJ); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Pension Eligible

Job summary

Middlesex College is seeking a Registered Records employee at the Edison Main Campus to support the Registrar and Records Office. The role involves assisting students with inquiries, enrollment processes, and appeals, while helping prepare SOPs, reports, and staff training materials.

Open to candidates with 2 years in a college student services environment, strong MS Office skills, and effective communication across diverse communities. 35 hours weekly; pension eligible; Edison, NJ location.

Qualifications

• Two years’ experience in a college student services environment.
• Working knowledge of Student Information Systems.
• Strong computer skills with Microsoft Office.
• Strong communication and the ability to interact effectively with diverse backgrounds.

Responsibilities

• Assist students with general inquiries, testing information, status changes, enrollment verifications, transcripts, appeals, and other registration procedures.
• Provide enrollment support to prospective and enrolled students.
• Prepare SOPs and training materials for staff development.
• Assist in preparing department reports and communicate with department personnel.
• Attend campus meetings and coordinate communications regarding appeals and court/ subpoena inquiries.

Skills

Student services

Microsoft Office

Communication

Interpersonal skills

Independent decision making

Tools

Student Information Systems

Ellucian Colleague

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Student and Enrollment Services Full Time Edison Main Campus, Edison, NJ, US

2 days ago Requisition ID: 2340

Salary: $55,664.00 Annually

SALARY: $55,664.00 Annually

OPENING DATE: 10/23/2026

CLOSING DATE: 11/6/2026 11:59 p.m.

DEPARTMENT: Registrar and Records

REPORTS TO: Registrar

PRINCIPAL RESPONSIBILITIES:

• Assists students with general inquiries, testing information, academic status changes, enrollment verifications, academic transcript processes, student appeals, and other College-related registration and records procedures.
• Provides enrollment support to prospective and enrolled students.
• Assists with the preparation of SOPs and training materials utilized for staff development/training.
• Assists in the preparation of department reports.
• Communicates and provides support to department personnel.
• Attends divisional/departmental and other campus meetings.
• Conducts research on financial appeal submissions in preparation of Tuition Appeal Committee meetings and records decisions on student records; coordinates meeting details and creates correspondence to be sent to students.
• Maintains documentation and processes decisions from deans regarding academic appeal inquiries.
• Assists with the preparation of correspondence to students regarding appeal decisions
• Coordinates communication regarding legal-related inquiries towards compliance with court orders/subpoenas.
• Assists students with completion of Tuition Chargeback Forms, determining eligibility and processing paperwork towards next steps; being point of contact for students and county colleges in New Jersey for the Tuition Chargeback application process.
• Assists with updating course and student information, such as course fees, preferred names, and privacy waivers.
• Supports certification process for veterans.
• Provides e-mail and telephone coverage for Registrar and Records Office.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

• Two (2) years’ experience working in a college student services environment
• Working knowledge of Student Information Systems
• Strong computer skills with knowledge of Microsoft Office
• Demonstrated ability to interact effectively and professionally with individuals from diverse backgrounds and communities
• Strong communication skills and the ability to make independent decisions.

PREFERRED QUALIFICATIONS:

• Experience with Ellucian Colleague

SUPPLEMENTAL INFORMATION:

SCHEDULE: 35 hours per week

Monday, Wednesday, Thursday, and Friday: 9:00 a.m. – 5:00 p.m.

RETIREMENT: Pension Eligible

Any Middlesex College employee hired after September 1, 2011 will have to meet the New Jersey residency law requirement.