Student Enrollment Services Specialist (Frontline Support)

Middlesex College; Edison (NJ); On-site; USD 44,000 - 54,000; Full time

Job summary

Middlesex College in Edison, NJ is hiring for Enrollment Services Full Time with a salary of $48,817 annually. The role provides frontline customer service to students across enrollment services and requires accurate data entry and timely records management.

You will handle cashiering, use the ERP and document imaging system, and respond to student inquiries in person, by phone, or by email, while collaborating with team members and attending divisional meetings.

Qualifications

• High school diploma or equivalent.
• Three (3) years of customer service experience in an educational environment, social service agency, or in the private business sector.

Responsibilities

• Provides exemplary frontline customer service while assisting students with enrollment services in multiple functional areas.
• Enters, verifies, and researches student records information in a timely manner utilizing the College's Enterprise Resource Planning system.
• Performs cashiering functions required in the Enrollment Services department.
• Utilizes the College's document imaging system for electronic records management and retrieval; completes related scanning and linking tasks as needed.
• Addresses student inquiries in person, by phone, or via e-mail.
• Aids other frontline enrollment services personnel as needed.
• Attends divisional/department and other meetings as directed.
• Performs other duties as assigned that are appropriate to the position.

Skills

Customer service

Education

High school diploma or equivalent

Job description

Middlesex College in Edison, NJ is hiring for Enrollment Services Full Time with a salary of $48,817 annually. The role provides frontline customer service to students across enrollment services and requires accurate data entry and timely records management.

You will handle cashiering, use the ERP and document imaging system, and respond to student inquiries in person, by phone, or by email, while collaborating with team members and attending divisional meetings.