STUDENT SUPPORT SERVICE REPRESENTATIVE

Essex County College; Newark (NJ); On-site; USD 23,000 - 32,000; Full time

Job summary

Essex County College is seeking a Student Support Service Representative to assist prospective students with FAFSA and scheduling meetings with FA-officers. The role covers phone duties, cohort support, and guidance on college resources. Confidential handling of student data is required in this position.

The position offers a competitive hourly rate of 20 per hour, with opportunities to engage in training and professional development within a busy campus environment in Newark, NJ.

Qualifications

• High School Diploma required.
• Ability to communicate effectively, both orally and in writing.
• Ability to work in a multi‑cultural environment.
• Demonstrated knowledge of computer literacy, including Microsoft Office Suite operations and Web‑Browsing ability.
• Excellent interpersonal skills.
• Ability to work effectively with minimal supervision.
• Excellent time and project management skills.
• Strong record‑keeping and assessment skills.
• Be available for all mandatory department training.

Responsibilities

• Assist students with completing their financial aid for classes and financial planning.
• Assist students in using Essex County College systems (Moodle, MYECC Portal, Web Services).
• Explain required documentation to students and provide guidance.
• Provide quality customer service to students.
• Perform general clerical activities related to financial aid services.
• Offer information about college programs and student resources.
• Collaborate with other departments to resolve student issues.
• Interpret college policies to inform students of requirements and regulations.
• Make referrals to tutoring, crisis counseling, or other student services.
• Maintain confidentiality of student aid information and records.
• Participate in professional development opportunities.
• Maintain confidentiality and security of student records.

Skills

Interpersonal skills

Customer service

Communication (oral & written)

Computer literacy

Web browsing

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

Essex County College Human Resources Department

Below you will find details of this position including documentation that may be required.

Under the supervision of the Manager of the Welcome Center/Financial Aid, the Student Support Service Representative is responsible for assisting all prospective students to complete FAFSA , make an appointment with FA-officers, cover phones, tracking and providing support for an assigned cohort of Essex County College Students.

Please Note: Essex County College does not provide visa sponsorship of any kind. Candidates must be authorized to work in the United States at the time of application and for the duration of employment.

Compensation: This position offers a competitive hourly rate of $$20 per hour.

Supervisory Role

Duties & Responsibilities

• 1. Assist students with completing their financial aid for classes, and financial planning.
• 2. Assist student with using Essex County College, Moodle, MYECC Portal and Web Services
• 3. Assist students in understanding the require documentation
• 4. Demonstrate the ability to provide quality customer service to students.
• 5. Perform general clerical activities and provides support in relation to financial aid services.
• 6. Provide guidance and information to students on the college, and available student resources, both academic and non-academic.
• 7. Collaborate with representatives from any departments to resolve student issues.
• 8. Understand and interpret college policies to inform students of program requirements, college policies, and regulations.
• 9. Make referrals as needed to tutoring, crisis counseling, or other student support services.
• 10. Maintain strict confidentiality of student aid information, records and data in accordance with federal, state and institutional requirements and regulations.
• 11. Participate in professional conferences, training, and professional development opportunities.
• 12. Maintain strict confidentiality and security of student records.
• 13. Perform other related duties as required.

Physical Requirements

• Use strength to lift items needed to perform the functions of the job.
• Sit, stand and walk/move from place to place for required periods of time.
• Move between buildings.
• Speak and hear, communicate using telephone and/or walkie talkie.
• Use close vision, color vision, peripheral vision and depth perception along with the ability to focus vision.
• Communicate effectively in English, using proper grammar and vocabulary.
• Reach with hands and arms and use hands and fingers to handle objects and operate tools, including but not limited to, computers, keyboards, telephones, calculators, and controls.
• Bend, twist, climb, push, pull, and lift.

Additional Requirements

Minimum Qualifications

Minimum Experience (number of years), Knowledge and/or Abilities

• 1. High School Graduate
• 2. Be available for all mandatory department training
• 3. Ability to communicate effectively, both orally and in writing.
• 4. Ability to work in a multi‑cultural environment.
• 5. Demonstrated knowledge of computer literacy, including Microsoft Office Suite operations and Web‑Browsing ability.
• 6. Excellent interpersonal skills.
• 7. Ability to work effectively with minimal supervision.
• 8. Excellent time and project management skills.
• 9. Strong record‑keeping and assessment skills.

Minimum Education Requirements High School Diploma

Licenses and Certifications (including e.g., CPR, first aid, driver’s license, etc.)

Preferred Qualifications

Experience (number of years), Knowledge and/or Abilities

Education Requirements

Licenses and Certifications (including e.g., CPR, first aid, driver’s license, etc.)

Posting Information

Open Date

Open Date 08/03/2026

Open Until Filled No

Close Date

Close Date 12/30/2026

Special Instructions Summary

Equal Employment Opportunity Statement

Essex County College is an Equal Opportunity Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ethnicity, citizenship status, ancestry, age, sex, sexual orientation, gender identity, gender expression sexual orientation, marital status, physical or mental disability, veteran status, military status, genetic information or any other characteristic protected by law.

Supplemental Questions

Required fields are indicated with an asterisk (*).