Student Support & Scheduling Specialist

Proxima Careers; Taylorsville (UT); Hybrid; USD 28,000 - 32,000; Part time

Job summary

Proxima Careers is seeking a friendly, organized Student Support Specialist to serve as the welcoming point of contact for Scholars. This part-time role offers a family-friendly schedule and a chance to help students move forward with guidance and support.

You’ll answer questions, provide clear guidance, and connect students with the resources they need. The position includes in-person mornings and remote Fridays, with a pay range of $20–$23 per hour, depending on experience.

Qualifications

• Enjoys helping people and communicating with students.
• Friendly, approachable, and patient.
• Able to handle a high volume of calls and texts.
• Strong written and verbal communication skills.
• Organized and able to manage multiple tasks.
• Reliable and responsive.
• Knows when to use an FAQ and internal resources.
• English/Spanish proficiency is a plus; not required.
• Previous experience in customer service or office administration, education, healthcare, or student support is a plus, but not required.

Responsibilities

• Answer incoming student calls and respond to text messages through Salesmsg in a timely, professional manner.
• Serve as a welcoming first point of contact for Scholars who have questions or need assistance.
• Use Proxima's FAQ, procedures, and resources to answer common questions and clearly explain next steps.
• Maintain and regularly update Proxima's FAQ database to ensure student-facing information is accurate, clear, and current.
• Identify recurring questions, gaps, or unclear information and incorporate updates into the FAQ as appropriate.
• Recognize when questions need to be escalated and connect Scholars with the appropriate team member.
• Document student conversations, follow-up needs, and other important information.
• Provide consistent, accurate information while maintaining a friendly and patient approach.
• Help Scholars schedule appointments with Proxima team members and coordinate scheduling information.
• Assist with basic administrative questions, requests, and follow-up items.
• Keep student information, communications, and administrative tasks organized.
• Support other day-to-day administrative needs as needed.
• Coordinate laptop rentals, pick-ups, and returns, including communicating instructions and expectations to Scholars.
• Coordinate scrub and other student supply distribution.
• Maintain basic equipment, inventory, and distribution records.
• Prepare materials and supplies for student distributions, classes, and events.
• Help maintain an organized and welcoming office environment.
• Assist with student events, distributions, and other office activities.
• Communicate recurring student needs, concerns, and trends to the appropriate team members.
• Contribute to the continuous improvement of student-support practices, processes, and resources.
• Support other areas of the organization as needed as part of a collaborative social-impact startup team.

Skills

Customer service

Office administration

Communication

Organization

Scheduling

Tech proficiency

Bilingual English/Spanish

Tools

Salesmsg

Job description

Proxima Careers is seeking a friendly, organized Student Support Specialist to serve as the welcoming point of contact for Scholars. This part-time role offers a family-friendly schedule and a chance to help students move forward with guidance and support.

You’ll answer questions, provide clear guidance, and connect students with the resources they need. The position includes in-person mornings and remote Fridays, with a pay range of $20–$23 per hour, depending on experience.