Student Success Associate

Outpost; New York (NY); On-site; USD 2,000 - 4,000; Full time

Benefits offered by this job

Collaborative work environment

Growth opportunities

Impact on student success

Job summary

Outpost is seeking a Student Success Assistant for an on-site role in Karachi. You will engage with enrolled students and parents via phone, email, text, and chat to provide timely advice, resolve issues, and drive student success.

The position requires Saturday and Sunday availability (9am-5pm ET) and four weeknights (5pm-9pm ET), with flexibility for additional hours. Prior experience in education support is a plus.

Qualifications

• Experience in customer service or student support preferred.
• Strong written and oral communication skills.
• Ability to collaborate across teams and manage multiple tasks.

Responsibilities

• Deliver outstanding customer service to students and parents across programs via phone, email, text, and chat.
• Respond promptly and professionally to inquiries and needs.
• Communicate information in the brand’s voice to support engagement.
• Liaise between students/parents and internal teams to resolve issues.
• Document interactions for continuity and data quality.
• Execute customer retention strategies with professionalism and empathy.
• Provide basic technical support for online platforms and classrooms.
• Perform daily administrative tasks to support department functionality.
• Collaborate with the Operations Manager to exceed expectations.
• Offer expert advice to prospective students/parents to promote services.
• Perform other duties as assigned.

Skills

Customer service

Written & verbal communication

Time management

Team collaboration

Remote work aptitude

Problem solving

Tech support basics

Tools

Microsoft Office

Proprietary tools

Job description

Location: Karachi, In Person
Total hours: 40 hours a week (May include some weekend shifts). Shifts will be 8 hours long, 5 days a week. Shift start and end timings can range from 9 AM to 9 PM ET but will not exceed 8 hours.
Company Overview: We are a leading tutoring, test prep, and college admission services provider, empowering millions of students annually through online and in-person courses, a vast tutor network, and numerous educational resources. Our online tutoring platform is one of the largest in the U.S., delivering millions of one-to-one sessions. Headquartered in New York, NY, we foster a dynamic, student-focused culture.
Position Overview: The Student Success Assistant is a vital part of our team, ensuring exceptional student experiences through expert support and compassionate communication. This role engages with enrolled students and parents via phone, email, text, and online chats, providing timely advice and solutions to drive student success and organizational growth. This is a on-site position requiring Saturday and Sunday (9am-5pm Eastern) and 4 evenings (5pm-9pm Eastern) per week, with flexibility for additional hours.

• Deliver outstanding customer service to students and parents across all programs via phone, email, text, and chat, ensuring a seamless and delightful experience.

• Respond promptly and professionally to student/parent inquiries and needs.

• Communicate accurate, compelling information in the brand’s voice to support student engagement.

• Act as a liaison between students/parents and internal teams to resolve issues effectively.

• Document all interactions to maintain service continuity and enhance customer experience data.

• Execute customer retention strategies with professionalism and empathy.

• Provide basic technical support for student access to online platforms and classrooms.

• Perform daily administrative tasks to support department functionality and vision.

• Collaborate with team members and the Operations Manager to exceed student and teacher expectations.

• Offer expert advice and follow-up to prospective students/parents to promote our services.

• Perform other duties as assigned.

Qualifications:

• Enthusiastic, confident, and optimistic with the ability to thrive in a fast-paced environment.

• Strong time management skills and ability to work remotely with minimal supervision.

• Excellent written and oral communication skills, delivering empathetic and compassionate customer service.

• Proven ability to collaborate across cross-functional teams.

• Strong sense of personal responsibility and accountability within a team setting.

• Proficiency with communication platforms, Microsoft Office, and proprietary tools.

• Experience in test preparation, academic support, or online education is a plus.

• Background in operations, customer service, customer success, or related fields is a plus.

What We Offer:

• A collaborative, student-centric work environment.

• Opportunities for professional growth and development.

• The chance to significantly impact student success and organizational growth.

www.outpost-us.com