Client Services Specialist - Scheduling & Support

ProSkill Services; Glendale (AZ); On-site; USD 26,174 - 31,684; Full time

Benefits offered by this job

Competitive pay

Career growth opportunities

Medical, Dental, Vision insurance

401(k) retirement plan

Company-provided iPhone and iPad

Life insurance coverage

Paid vacation and holidays

Company events

Job summary

ProSkill Services is seeking a Client Services Representative to enhance customer satisfaction through effective communication and problem resolution. This full-time role involves managing service scheduling calls, coordinating appointments, and ensuring a positive customer experience.

Required qualifications include strong multitasking abilities, excellent phone etiquette, and proficiency in Microsoft Office. The position offers competitive pay ranging from $19 to $23 per hour, along with comprehensive benefits and opportunities for growth.

Qualifications

• Strong commitment to superior customer service.
• Excellent phone etiquette and interpersonal skills.
• Outstanding written and verbal communication abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Successful completion of pre-employment drug screening and background check.

Responsibilities

• Manage inbound calls for service scheduling.
• Coordinate appointments for maintenance and repairs.
• Respond to email and web portal inquiries.
• Conduct outbound calls to existing clients for follow-ups.
• Assist the sales team with reporting and scheduling.
• Serve as a liaison between customers and company departments.

Skills

Bilingual in Spanish

Customer service commitment

Phone etiquette

Written communication

Multitasking

Problem-solving skills

Proficiency in Microsoft Word, Outlook, Excel

Typing speed of at least 40 wpm

Job description

ProSkill Services is seeking a Client Services Representative to enhance customer satisfaction through effective communication and problem resolution. This full-time role involves managing service scheduling calls, coordinating appointments, and ensuring a positive customer experience.

Required qualifications include strong multitasking abilities, excellent phone etiquette, and proficiency in Microsoft Office. The position offers competitive pay ranging from $19 to $23 per hour, along with comprehensive benefits and opportunities for growth.