Student Support Specialist

Proxima Careers; Taylorsville (UT); Hybrid; USD 28,000 - 32,000; Part time

Job summary

Proxima Careers is seeking a friendly, organized Student Support Specialist to serve as the welcoming point of contact for Scholars. This part-time role offers a family-friendly schedule and a chance to help students move forward with guidance and support.

You’ll answer questions, provide clear guidance, and connect students with the resources they need. The position includes in-person mornings and remote Fridays, with a pay range of $20–$23 per hour, depending on experience.

Qualifications

• Enjoys helping people and communicating with students.
• Friendly, approachable, and patient.
• Able to handle a high volume of calls and texts.
• Strong written and verbal communication skills.
• Organized and able to manage multiple tasks.
• Reliable and responsive.
• Knows when to use an FAQ and internal resources.
• English/Spanish proficiency is a plus; not required.
• Previous experience in customer service or office administration, education, healthcare, or student support is a plus, but not required.

Responsibilities

• Answer incoming student calls and respond to text messages through Salesmsg in a timely, professional manner.
• Serve as a welcoming first point of contact for Scholars who have questions or need assistance.
• Use Proxima's FAQ, procedures, and resources to answer common questions and clearly explain next steps.
• Maintain and regularly update Proxima's FAQ database to ensure student-facing information is accurate, clear, and current.
• Identify recurring questions, gaps, or unclear information and incorporate updates into the FAQ as appropriate.
• Recognize when questions need to be escalated and connect Scholars with the appropriate team member.
• Document student conversations, follow-up needs, and other important information.
• Provide consistent, accurate information while maintaining a friendly and patient approach.
• Help Scholars schedule appointments with Proxima team members and coordinate scheduling information.
• Assist with basic administrative questions, requests, and follow-up items.
• Keep student information, communications, and administrative tasks organized.
• Support other day-to-day administrative needs as needed.
• Coordinate laptop rentals, pick-ups, and returns, including communicating instructions and expectations to Scholars.
• Coordinate scrub and other student supply distribution.
• Maintain basic equipment, inventory, and distribution records.
• Prepare materials and supplies for student distributions, classes, and events.
• Help maintain an organized and welcoming office environment.
• Assist with student events, distributions, and other office activities.
• Communicate recurring student needs, concerns, and trends to the appropriate team members.
• Contribute to the continuous improvement of student-support practices, processes, and resources.
• Support other areas of the organization as needed as part of a collaborative social-impact startup team.

Skills

Customer service

Office administration

Communication

Organization

Scheduling

Tech proficiency

Bilingual English/Spanish

Tools

Salesmsg

Job description

Proxima Careers (located at 4548 S Atherton Dr in Taylorsville, Utah) is a social impact startup and spinoff company of the University of Utah, dedicated to expanding access to healthcare education, training, and job opportunities. In our first 2 years of operations, we have already worked with hundreds of Proxima scholars in overcoming training and employment barriers, even while providing our employer partners with excellent candidates to fill in-demand roles. For more information, visit proximacareers.org .

Role Overview

Proxima Careers is looking for a friendly, organized, and dependable Student Support Specialist to serve as a welcoming point of contact for our Scholars. This part-time role is ideal for someone who enjoys helping people, communicates well, and wants meaningful work with a consistent, family-friendly schedule.

You’ll help make the Scholar experience easier by answering questions, providing clear guidance, and connecting students with the support they need to move forward.

Schedule

This is a part time, 25 hour weekly position. The working hours are from 9am-2pm on Monday-Friday. Monday-Thursday are in-person days at our office at 4548 S Atherton Dr, Taylorsville. Fridays are remote, work from home days.

Pay

$20-23/hour, depending on experience

Responsibilities

Student Communication & Support

• Answer incoming student calls and respond to text messages through Salesmsg in a timely, professional manner.
• Serve as a welcoming first point of contact for Scholars who have questions or need assistance.
• Use Proxima's FAQ, procedures, and resources to answer common questions and clearly explain next steps.
• Maintain and regularly update Proxima's FAQ database to ensure student-facing information is accurate, clear, and current.
• Identify recurring questions, gaps, or unclear information and incorporate updates into the FAQ as appropriate.
• Recognize when questions need to be escalated and connect Scholars with the appropriate team member.
• Document student conversations, follow-up needs, and other important information.
• Provide consistent, accurate information while maintaining a friendly and patient approach, including with students who are frustrated or confused.

Scheduling & Administrative Support

• Help Scholars schedule appointments with Proxima team members and coordinate scheduling information.
• Assist with basic administrative questions, requests, and follow-up items.
• Keep student information, communications, and administrative tasks organized.
• Support other day-to-day administrative needs as needed.

Student Equipment & Supplies

• Coordinate laptop rentals, pick-ups, and returns, including communicating instructions and expectations to Scholars.
• Coordinate scrub and other student supply distribution.
• Maintain basic equipment, inventory, and distribution records.
• Prepare materials and supplies for student distributions, classes, and events.

General Team Support

• Help maintain an organized and welcoming office environment.
• Assist with student events, distributions, and other office activities.
• Communicate recurring student needs, concerns, and trends to the appropriate team members.
• Contribute to the continuous improvement of student-support practices, processes, and resources.
• Support other areas of the organization as needed as part of a collaborative social-impact startup team.

These responsibilities will form the core of your work, but at Proxima, everyone contributes to making our programs and practices better. As part of a social-impact startup team, you’ll be expected to identify opportunities for improvement and pitch in across the organization when needed.

You’ll work closely with all members of Proxima's Navigation Team and report directly to Pablo Correa, Navigation Team Manager .

What We’re Looking For

The ideal candidate is someone who:

• Enjoys helping people and communicating with students.
• Is friendly, approachable, and patient.
• Is comfortable answering a high volume of phone calls and text messages.
• Has strong written and verbal communication skills.
• Is organized and able to manage multiple tasks.
• Is reliable and responsive.
• Can learn and follow established procedures.
• Is comfortable using technology, communication platforms, and scheduling tools.
• Can use an FAQ and internal resources to find answers.
• Knows when to solve a question independently and when to ask another team member for help.
• Pays close attention to details when managing appointments, equipment, and student information.
• Bilingual English/Spanish proficiency is a plus, but not required.
• Previous experience in customer service, office administration, education, healthcare, or student support is a plus, but not required.

If you are organized, people-oriented, and enjoy being the person who helps make things easier for others, we'd love to hear from you.