Student Support & Scheduling Assistant (Hybrid)

The New School; Chicago (IL); Hybrid; USD 19,320 - 27,517; Part time

Job summary

The New School is seeking a part‑time hybrid role to assist students, faculty, and staff with requests via in‑person, email, and online chat. You’ll monitor inquiries, schedule appointments, and coordinate with ULC staff using Google tools. Prior office experience and ESL familiarity are a plus.

Shift mix combines online and in‑person work; approximately 6–8 hours per week at $17 per hour. The employer is an equal opportunity employer committed to non‑discriminatory hiring practices.

Qualifications

• Strong communication, attention to detail, and problem‑solving skills.
• Comfortable working in a fast‑paced, collaborative environment.
• Friendly demeanor and positive attitude.
• Experience with Google Drive, especially Google Sheets (or Excel).
• Prior office experience preferred.
• Experience working with ESL students is a plus.

Responsibilities

• Assist students, faculty, and staff with requests via in‑person, email, and online chat.
• Monitor the ULC inbox and respond to inquiries about scheduling, policy clarification, and minor technical issues.
• Schedule appointments using Google Calendar and the ULC online scheduler (WCONLINE).
• Communicate with ULC staff and tutors via Slack and Gchat, notifying them of timely student issues such as lateness or technical problems.
• Direct students to appropriate New School offices as needed.
• Update spreadsheets to track confidential information, including student attendance, scheduling data, and session summaries.
• Work approximately 6‑8 hours per week, depending on availability.

Skills

Communication

Attention to detail

Problem solving

Fast-paced environment

Team collaboration

ESL experience

Tools

Google Sheets

Google Drive

Excel

Job description

The New School is seeking a part‑time hybrid role to assist students, faculty, and staff with requests via in‑person, email, and online chat. You’ll monitor inquiries, schedule appointments, and coordinate with ULC staff using Google tools. Prior office experience and ESL familiarity are a plus.

Shift mix combines online and in‑person work; approximately 6–8 hours per week at $17 per hour. The employer is an equal opportunity employer committed to non‑discriminatory hiring practices.