Student Support & Success Specialist

ACI Learning; San Antonio (TX); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision coverage

Flexible PTO policy and paid holidays

401(k) retirement plan

Tuition assistance

One free course each year

Job summary

A leading educational organization in San Antonio seeks a Student Support Specialist to provide comprehensive support to students regarding attendance, course schedules, and academic progress. This role involves communication via multiple channels and requires strong organizational skills. Benefits include competitive pay, medical coverage, and tuition assistance. Join us to shape the future of learning.

Qualifications

• 1-2 years of experience in a customer service or reception role.
• Proficient in Microsoft Office applications.
• Exceptional customer service skills.
• Strong decision-making abilities and organizational skills.
• Strong verbal and written communication skills.

Responsibilities

• Provide support to students on inquiries related to attendance and course schedules.
• Manage student digital files in Salesforce.
• Audit and monitor student attendance daily.
• Support students in maintaining satisfactory academic progress.

Skills

Customer service skills

Communication skills

Organizational skills

Decision-making abilities

Tools

Salesforce

Microsoft Office

Job description

A leading educational organization in San Antonio seeks a Student Support Specialist to provide comprehensive support to students regarding attendance, course schedules, and academic progress. This role involves communication via multiple channels and requires strong organizational skills. Benefits include competitive pay, medical coverage, and tuition assistance. Join us to shape the future of learning.