Student Support & Retention Specialist

The Community Solution Education System; Springfield (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

generous paid time-off

medical and dental coverage

company-paid life and disability insur

retirement plan with employer contrib

FSAs

tuition reimbursement

professional development

employee appreciation events

Job summary

The Chicago School is seeking a Student Support Coordinator to ensure smooth enrollment workflows, accurate SIS documentation, and responsive outreach to students.

You will serve as a primary contact for inquiries, monitor admissions requirements, and coordinate with registrar and advising staff to resolve issues. A bachelor's degree is required, with the ability to work evenings and weekends as needed.

Qualifications

• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Experience in student-facing roles or higher education is preferred.

Responsibilities

• Serve as a primary contact for student inquiries and monitor department inbox.
• Maintain accurate documentation of student interactions in the SIS.
• Coordinate with Admissions, Registrar, and Advisors to resolve enrollment-related issues.
• Support persistence and outreach to students with outstanding requirements.
• Adhere to institutional policies and procedures and collaborate with various departments.

Skills

Verbal communication

Written communication

Organizational skills

Time management

Teamwork

Education

Bachelor's degree

Tools

Word

Excel

PowerPoint

Job description

The Chicago School is seeking a Student Support Coordinator to ensure smooth enrollment workflows, accurate SIS documentation, and responsive outreach to students.

You will serve as a primary contact for inquiries, monitor admissions requirements, and coordinate with registrar and advising staff to resolve issues. A bachelor's degree is required, with the ability to work evenings and weekends as needed.