Student Support & Retention Coordinator

Saybrook University; Chicago (IL); Remote; USD 30,000 - 33,000; Full time

Benefits offered by this job

Paid time off

Medical and dental insurance

Life and disability insurance

Retirement plan with employer contrib.

Flexible spending accounts

Tuition reimbursement

Job summary

The Chicago School is seeking a Student Support Coordinator to manage administrative workflow, respond to student inquiries, and maintain accurate student records. The role requires strong communication, organization, and ability to work with various campus stakeholders, including evenings and weekends during peak periods.

Responsibilities include monitoring admissions and registration progress, coordinating documentation, and supporting retention efforts through proactive outreach.

Qualifications

• Bachelor's degree required.
• Experience in student-facing roles or higher education preferred.
• Ability to work evenings and weekends as needed.
• Strong organizational and time-management skills.
• Commitment to diversity, equity, and inclusion.

Responsibilities

• Serve as primary contact for student inquiries and department inbox.
• Monitor progress on admissions, registration, and enrollment items.
• Coordinate collection and tracking of student documentation for enrollment.
• Collaborate with Admissions, Registrar, and other departments to resolve issues.
• Identify recurring questions and contribute to process improvements to enhance student experience.

Skills

Verbal communication

Written communication

Organizational skills

Teamwork

Attention to detail

Confidentiality

Education

Bachelor's degree

Job description

The Chicago School is seeking a Student Support Coordinator to manage administrative workflow, respond to student inquiries, and maintain accurate student records. The role requires strong communication, organization, and ability to work with various campus stakeholders, including evenings and weekends during peak periods.

Responsibilities include monitoring admissions and registration progress, coordinating documentation, and supporting retention efforts through proactive outreach.