Student Success & Retention Coordinator

The Community Solution Education System; Alton (IL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Paid time off

Medical and dental coverage

Company-paid life and disability保险

Retirement plan with employer match

Tuition reimbursement

Professional development

Job summary

The Chicago School is seeking a Student Support Coordinator to manage administrative workflows, student outreach, and communications. The role emphasizes accuracy in student records and collaboration with campus teams to support admissions, registration, and enrollment processes.

Ideal candidates will have strong organizational skills, attention to detail, and experience in student-facing environments. Evening and weekend hours may be required to align with campus populations and registration

Qualifications

• A bachelor's degree is required.
• Experience in student-facing roles or higher education is preferred.
• Proven attention to detail and confidentiality in handling records.
• Proficiency with standard office software (Word/Excel/PowerPoint) required.

Responsibilities

• Serve as primary contact for student inquiries and monitor department inbox.
• Provide timely guidance on procedures, requirements, and available resources.
• Track and document student interactions and progression in the SIS.
• Coordinate with offices to facilitate admissions, registration, and enrollment.
• Support persistence and outreach efforts for students with outstanding items.
• Collaborate with counseling, advising, admissions, and registrar teams.

Skills

Attention to detail

Outbound communication

Customer service

Independent judgment

Flexibility

Organization

Confidentiality

PC skills

Time management

Education

Bachelor's degree

Tools

Word

Excel

PowerPoint

SIS

Job description

The Chicago School is seeking a Student Support Coordinator to manage administrative workflows, student outreach, and communications. The role emphasizes accuracy in student records and collaboration with campus teams to support admissions, registration, and enrollment processes.

Ideal candidates will have strong organizational skills, attention to detail, and experience in student-facing environments. Evening and weekend hours may be required to align with campus populations and registration