Student Support & Retention Coordinator

The Community Solution Education System; Illinois; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Generous paid time off

Medical and dental coverage

Company-paid life and disability保险

Retirement plan with employer contrib.

Tuition reimbursement

Professional development

Job summary

The Chicago School is seeking a Student Support Coordinator to manage administrative workflow for student outreach, communications, and records accuracy. The role requires attention to detail, confidentiality, and strong customer service.

You will work with Student Support Counselors, Academic Advisors, Admissions, and the Registrar to ensure timely admissions, registration, and ongoing enrollment support, including evenings and weekends as needed.

Qualifications

• Bachelor's degree required.
• Experience in student-facing roles or higher education is preferred.
• Excellent PC skills (Word, Excel, PowerPoint) and clerical abilities.
• Demonstrated commitment to diversity, equity and inclusion.
• Willingness to work weekends and evenings as needed.

Responsibilities

• Serve as primary contact for student inquiries via department inbox and guidance on procedures.
• Monitor progress toward admissions, registration, and enrollment requirements; perform follow-ups.
• Coordinate collection and submission of student documentation for registration or enrollment.
• Collaborate with Student Support Counselors, Academic Advisors, Admissions, and Registrar to resolve issues.
• Maintain accurate documentation in the Student Information System (SIS).
• Support persistence and retention initiatives through proactive outreach to students with outstanding items.

Skills

Customer service

Attention to detail

Organizational skills

Time management

Confidentiality

Communication skills

Outreach communication

Education

Bachelor's degree

Tools

Word

Excel

PowerPoint

Job description

The Chicago School is seeking a Student Support Coordinator to manage administrative workflow for student outreach, communications, and records accuracy. The role requires attention to detail, confidentiality, and strong customer service.

You will work with Student Support Counselors, Academic Advisors, Admissions, and the Registrar to ensure timely admissions, registration, and ongoing enrollment support, including evenings and weekends as needed.