Student Success & Outreach Coordinator

The Community Solution Education System; United States; Remote; USD 40,000 - 56,000; Full time

Benefits offered by this job

Paid time off

Medical and dental coverage

Retirement plan with employer contrib.

Tuition reimbursement

Professional development

Employee appreciation events

Job summary

The Chicago School is seeking a Student Support Coordinator to manage administrative workflows for student outreach, communications, and records accuracy. The role requires high attention to detail, comfort with outbound outreach, and confidentiality in handling student information.

Responsibilities include serving as a primary contact for inquiries, monitoring progress toward admissions and enrollment, coordinating resources, and maintaining precise documentation within the SIS.

Qualifications

• Bachelor’s degree required.
• Experience in student-facing roles or higher education preferred.
• Located near university locations for student-facing events as needed.

Responsibilities

• Serve as a primary contact for student inquiries, monitor inbox and guide students per policies.
• Track student progress on admissions, registration and enrollment requirements, and follow up on outstanding items.
• Facilitate connections to institutional resources and staff based on student needs.
• Document student interactions and outreach in the SIS accurately and timely.
• Support persistence and retention through proactive communication and outreach.
• Coordinate collection, review and tracking of student documents for registration or continued enrollment.
• Collaborate with Student Support Counselors, Academic Advisors, Admissions, and Registrar offices for timely communication.
• Identify recurring inquiries and service gaps, contributing to process improvements.
• Complete and process administrative forms in collaboration with relevant departments.
• Adhere to internal, federal, and affiliate policies.
• Other duties as assigned.

Skills

Word processing

Excel

PowerPoint

Clerical skills

Verbal communication

Written communication

Organizational skills

Time management

Education

Bachelor’s degree

Tools

SIS

Job description

The Chicago School is seeking a Student Support Coordinator to manage administrative workflows for student outreach, communications, and records accuracy. The role requires high attention to detail, comfort with outbound outreach, and confidentiality in handling student information.

Responsibilities include serving as a primary contact for inquiries, monitoring progress toward admissions and enrollment, coordinating resources, and maintaining precise documentation within the SIS.