Student Support & Retention Coordinator

Saybrook University; Illinois; Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

generous paid time-off

medical and dental coverage

company-paid life and disability保险

Job summary

The Chicago School is seeking a Student Support Coordinator to manage administrative workflows, outreach, and communications to support student success across campus, with careful attention to detail and confidentiality.

You will maintain accurate records in the SIS, coordinate with Admissions, Advising, and Registrar, assist with enrollment steps, and help students overcome barriers. The role requires flexibility for evenings and weekends and a collaborative approach with many campus partners.

Qualifications

• A bachelor's degree is required.
• Experience in student-facing roles and/or higher education is preferred.
• Located near a university location for events as needed.

Responsibilities

• Serve as the primary contact for student inquiries and monitor the department inbox.
• Track admissions, registration, and enrollment requirements; conduct follow-up to promote timely completion.
• Connect students with appropriate resources and campus personnel.
• Maintain accurate documentation of interactions and requirements in the SIS.
• Support student persistence through proactive outreach and targeted follow-up.
• Coordinate collection and tracking of student documents for registration or enrollment.
• Collaborate with Student Support Counselors, Academic Advisors, Admissions, and the Registrar.
• Identify recurring inquiries and contribute to process improvements.
• Complete and process administrative forms with staff.
• Adhere to institutional policies and procedures.

Skills

MS Office

Verbal and written communication

Organizational skills

DEI commitment

Collaboration

Flexibility

Education

Bachelor's degree

Job description

The Chicago School is seeking a Student Support Coordinator to manage administrative workflows, outreach, and communications to support student success across campus, with careful attention to detail and confidentiality.

You will maintain accurate records in the SIS, coordinate with Admissions, Advising, and Registrar, assist with enrollment steps, and help students overcome barriers. The role requires flexibility for evenings and weekends and a collaborative approach with many campus partners.