Student Support Coordinator - Flexible Hours + PTO

The Chicago School of Professional Psychology; Alton (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Generous paid time-off

Medical and dental insurance coverage

Life and disability insurance

Retirement plan with employer contrib.

Tuition reimbursement

Job summary

The Chicago School of Professional Psychology is seeking a Student Support Coordinator to manage administrative workflow, outreach, and communications to support student success. The role ensures accurate documentation within student records and coordinates with Admissions, Registrar, and Academic Advising to resolve enrollment issues.

The position requires attention to detail, independent judgment, confidentiality, and availability for evenings and weekends to align with registration cycles.

Qualifications

• Excellent PC skills (Word, Excel, Power Point) and other clerical skills.
• Organizational and time management skills.
• Demonstrated commitment to diversity, equity, and inclusion.
• Ability to work weekends and evenings as needed.
• A bachelor's degree required.
• Experience within student facing positions and/or higher education field.

Responsibilities

• Serves as a primary point of contact for student inquiries, monitoring and responding department inbox, providing timely guidance regarding departmental procedures, student requirements, and available support resources in accordance with institutional policies.
• Monitors student progress toward completing admissions, registration, and other enrollment-related requirements; conducts follow-up outreach to address outstanding items and promote timely completion.
• Facilitates connections between students and appropriate institutional resources, support services, and departmental personnel based on individual needs and identified barriers.
• Maintains accurate and timely documentation of student interactions, outreach attempts, outstanding requirements, identified barriers, referrals, and follow-up activities within the Student Information System (SIS).
• Supports student persistence and retention initiatives through proactive communication, targeted outreach, and follow-up with students who have outstanding requirements or may need additional assistance navigating institutional processes.
• Coordinates the collection, review, submission, and tracking of student documentation, including admissions materials, contingency requirements, background checks, and other documents necessary for registration or continued enrollment.
• Collaborates with Student Support Counselors, Academic Advisors, Admissions, Office of the Registrar and other institutional departments to facilitate timely communication and resolution of student-related issues.
• Identifies recurring student inquiries, administrative challenges, and service gaps; communicates observations to departmental leadership and contributes to process improvements that enhance the student experience.
• Completes, uploads, processes (where applicable) administrative forms in collaboration with Student Support Counselors, Academic Advisors, and other departments.
• Adheres to all internal, federal, Department of Education, and affiliate policies and procedures.

Skills

Excellent PC skills

Organizational skills

Time management

Diversity equity inclusion

Weekend/evening availability

Education

Bachelor's degree

Tools

Word

Excel

PowerPoint

Job description

The Chicago School of Professional Psychology is seeking a Student Support Coordinator to manage administrative workflow, outreach, and communications to support student success. The role ensures accurate documentation within student records and coordinates with Admissions, Registrar, and Academic Advising to resolve enrollment issues.

The position requires attention to detail, independent judgment, confidentiality, and availability for evenings and weekends to align with registration cycles.