Student Success & Outreach Specialist

The Chicago School of Professional Psychology; United States; Remote; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical and dental insurance

Retirement plan with employer match

Tuition reimbursement

Generous paid time off

Job summary

The Chicago School of Professional Psychology is seeking a Student Support Coordinator responsible for administrative workflow, outreach to students, and accurate documentation in the Student Information System, with attention to confidentiality and campus policies. The role requires strong PC skills, excellent communication, and ability to work evenings/weekends as needed.

A bachelor’s degree and student-facing experience are required; familiarity with higher education and cross-department

Qualifications

• Bachelor’s degree required.
• Experience in student-facing roles and/or higher education preferred.
• Located near a university location for student-facing events as needed.

Responsibilities

• Serve as a primary contact for student inquiries and manage department inbox.
• Monitor progress toward admissions, registration, and enrollment requirements; follow up as needed.
• Connect students with institutional resources and departments based on individual needs.
• Maintain accurate documentation of student interactions and outreach in SIS.
• Support persistence and retention through targeted outreach and follow-up.
• Coordinate collection, review, and tracking of student documentation for registration or enrollment.
• Collaborate with counselors, advisors, admissions, registrar, and other departments for timely resolution of issues.
• Identify recurring inquiries and service gaps; contribute to process improvements.
• Complete and process administrative forms in collaboration with staff.
• Adhere to policies and procedures.

Skills

PC skills (Word, Excel, PowerPoint)

Verbal and written communication

Organization and time management

Diversity, equity, and inclusion

Collaboration with students and staff

Teamwork

Availability for weekends/evenings

Education

Bachelor’s degree

Tools

Word

Excel

PowerPoint

Job description

The Chicago School of Professional Psychology is seeking a Student Support Coordinator responsible for administrative workflow, outreach to students, and accurate documentation in the Student Information System, with attention to confidentiality and campus policies. The role requires strong PC skills, excellent communication, and ability to work evenings/weekends as needed.

A bachelor’s degree and student-facing experience are required; familiarity with higher education and cross-department