Student Support & Financial Aid Navigator

Essex County College; Newark (NJ); Sur place; USD 23 000 - 32 000; Plein temps

Résumé du poste

Essex County College seeks a Student Support Service Representative to assist prospective students with completing FAFSA, scheduling appointments with FA-officers, and handling phones. The role supports a cohort of students and requires strong customer service, confidentiality, and multi-department collaboration.

The position emphasizes clerical tasks, guidance on college resources, and ensuring documentation compliance, while maintaining data security and professional development.

Qualifications

• High School Diploma is required.
• Ability to communicate effectively, both orally and in writing.
• Ability to work in a multi-cultural environment.
• Demonstrated knowledge of computer literacy, including Microsoft Office Suite operations and Web-Browsing ability.
• Excellent interpersonal skills.
• Ability to work effectively with minimal supervision.
• Excellent time and project management skills.
• Strong record-keeping and assessment skills.

Responsabilités

• Assist students with completing their financial aid for classes, and financial planning.
• Assist student with using Essex County College, Moodle, MYECC Portal and Web Services
• Assist students in understanding the required documentation
• Demonstrate the ability to provide quality customer service to students.
• Perform general clerical activities and provides support in relation to financial aid services.
• Provide guidance and information to students on the college, and available student resources, both academic and non-academic.
• Collaborate with representatives from any departments to resolve student issues.
• Understand and interpret college policies to inform students of program requirements, college policies, and regulations.
• Make referrals as needed to tutoring, crisis counseling, or other student support services.
• Maintain strict confidentiality of student aid information, records and data in accordance with federal, state and institutional requirements and regulations.
• Participate in professional conferences, training, and professional development opportunities. 12. Maintain strict confidentiality and security of student records.
• Perform other related duties as required.

Connaissances

Customer service

Multicultural communication

Microsoft Office Suite

Web/portal navigation

Written and oral communication

Formation

High School Diploma

Description du poste

Essex County College seeks a Student Support Service Representative to assist prospective students with completing FAFSA, scheduling appointments with FA-officers, and handling phones. The role supports a cohort of students and requires strong customer service, confidentiality, and multi-department collaboration.

The position emphasizes clerical tasks, guidance on college resources, and ensuring documentation compliance, while maintaining data security and professional development.