Student Financial Aid Navigator

Ferrilli; New Jersey; On-site; USD 52,000 - 76,000; Full time

Job summary

Ferrilli in New Jersey seeks a Financial Aid Counselor to guide students and families through the financial aid process, evaluate eligibility, and help create viable education financing plans. The role emphasizes excellent customer service, clear communication, and FERPA-compliant records.

You will work in Student Financial Services, handling in-person, phone, or virtual consultations, and assist with awarding aid and providing financial literacy guidance.

Qualifications

• Bachelor's degree from an accredited institution.
• Strong customer service and interpersonal communication skills.
• Solid understanding of federal financial aid programs.
• Ability to translate complex rules into clear guidance.

Responsibilities

• Counsel students and families in person, by phone, or virtually about aid options.
• Review applications and verify eligibility under regulations.
• Manage inquiries via phone, email, and walk-ins with empathy and professionalism.
• Assist with awarding federal, state, and institutional aid and maintain FERPA-compliant records.
• Explain loan options, repayment plans, and financial literacy resources.

Skills

Customer service

Interpersonal skills

Written communication

Time management

Education

Bachelor's degree

Tools

Ellucian Colleague

OnBase

Salesforce

Job description

Ferrilli in New Jersey seeks a Financial Aid Counselor to guide students and families through the financial aid process, evaluate eligibility, and help create viable education financing plans. The role emphasizes excellent customer service, clear communication, and FERPA-compliant records.

You will work in Student Financial Services, handling in-person, phone, or virtual consultations, and assist with awarding aid and providing financial literacy guidance.