STUDENT SUPPORT SERVICE REPRESENTIVE

Essex County College; Newark (NJ); Sur place; USD 23 000 - 32 000; Plein temps

Résumé du poste

Essex County College seeks a Student Support Service Representative to assist prospective students with completing FAFSA, scheduling appointments with FA-officers, and handling phones. The role supports a cohort of students and requires strong customer service, confidentiality, and multi-department collaboration.

The position emphasizes clerical tasks, guidance on college resources, and ensuring documentation compliance, while maintaining data security and professional development.

Qualifications

• High School Diploma is required.
• Ability to communicate effectively, both orally and in writing.
• Ability to work in a multi-cultural environment.
• Demonstrated knowledge of computer literacy, including Microsoft Office Suite operations and Web-Browsing ability.
• Excellent interpersonal skills.
• Ability to work effectively with minimal supervision.
• Excellent time and project management skills.
• Strong record-keeping and assessment skills.

Responsabilités

• Assist students with completing their financial aid for classes, and financial planning.
• Assist student with using Essex County College, Moodle, MYECC Portal and Web Services
• Assist students in understanding the required documentation
• Demonstrate the ability to provide quality customer service to students.
• Perform general clerical activities and provides support in relation to financial aid services.
• Provide guidance and information to students on the college, and available student resources, both academic and non-academic.
• Collaborate with representatives from any departments to resolve student issues.
• Understand and interpret college policies to inform students of program requirements, college policies, and regulations.
• Make referrals as needed to tutoring, crisis counseling, or other student support services.
• Maintain strict confidentiality of student aid information, records and data in accordance with federal, state and institutional requirements and regulations.
• Participate in professional conferences, training, and professional development opportunities. 12. Maintain strict confidentiality and security of student records.
• Perform other related duties as required.

Connaissances

Customer service

Multicultural communication

Microsoft Office Suite

Web/portal navigation

Written and oral communication

Formation

High School Diploma

Description du poste

Essex County College Human Resources Department

Under the supervision of the Manager of the Welcome Center/Financial Aid, the Student Support Service Representative is responsible for assisting all prospective students to complete FAFSA , make an appointment with FA-officers, cover phones, tracking and providing support for an assigned cohort of Essex County College Students

Please Note: Essex County College does not provide visa sponsorship of any kind. Candidates must be authorized to work in the United States at the time of application and for the duration of employment.

Compensation: This position offers a competitive hourly rate of $$20 per hour.

Supervisory Role

Duties & Responsibilities

• 1. Assist students with completing their financial aid for classes, and financial planning.
• 2. Assist student with using Essex County College, Moodle, MYECC Portal and Web Services
• 3. Assist students in understanding the require documentation
• 4. Demonstrate the ability to provide quality customer service to students.
• 5. Perform general clerical activities and provides support in relation to financial aid services.
• 6. Provide guidance and information to students on the college, and available student resources, both academic and non-academic.
• 7. Collaborate with representatives from any departments to resolve student issues.
• 8. Understand and interpret college policies to inform students of program requirements, college policies, and regulations.
• 9. Make referrals as needed to tutoring, crisis counseling, or other student support services.
• 10. Maintain strict confidentiality of student aid information, records and data in accordance with federal, state and institutional requirements and regulations.
• 11. Participate in professional conferences, training, and professional development opportunities. 12. Maintain strict confidentiality and security of student records.
• 12. Perform other related duties as required.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities and functions of the job and are not meant to be all inclusive. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities and functions of the job. Unless reasonable accommodations can be made, while performing this job the staff member shall:

• Use strength to lift items needed to perform the functions of the job.
• Sit, stand and walk/move from place to place for required periods of time.
• Move between buildings.
• Speak and hear, communicate using telephone and/or walkie talkie.
• Use close vision, color vision, peripheral vision and depth perception along with the ability to focus vision.
• Communicate effectively in English, using proper grammar and vocabulary.
• Reach with hands and arms and use hands and fingers to handle objects and operate tools, including but not limited to, computers, keyboards, telephones, calculators, and controls.
• Bend, twist, climb, push, pull, and lift.

Additional Requirements

Minimum Qualifications

• High School Graduate
• Be available for all mandatory department training
• Ability to communicate effectively, both orally and in writing.
• Ability to work in a multi-cultural environment.
• Demonstrated knowledge of computer literacy, including Microsoft Office Suite operations and Web-Browsing ability.
• Excellent interpersonal skills.
• Ability to work effectively with minimal supervision.
• Excellent time and project management skills.
• Strong record-keeping and assessment skills.

Minimum Education Requirements High School Diploma

Licenses and Certifications (including e.g., CPR, first aid, driver’s license, etc.)

Preferred Qualifications

Experience (number of years), Knowledge and/or Abilities

Education Requirements

Licenses and Certifications (including e.g., CPR, first aid, driver’s license, etc.)

Posting Information

Open Date

Open Date 08/03/2026

Open Until Filled No

Close Date

Close Date 12/30/2026

Equal Employment Opportunity Statement

Essex County College is an Equal Opportunity Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ethnicity, citizenship status, ancestry, age, sex, sexual orientation, gender identity, gender expression sexual orientation, marital status, physical or mental disability, veteran status, military status, genetic information or any other characteristic protected by law.

Supplemental Questions

Required fields are indicated with an asterisk (*).