Student Support Admin Coordinator - Calm, Critical Ops

Tufts University; Medford Hillside (MA); On-site; USD 38,000 - 53,000; Full time

Job summary

Tufts University is seeking an Administrative Coordinator to provide high-level support for the Student Support team within the Division of Student Life. This role ensures efficient operations, case management, and timely communication in a high-stakes environment involving student wellbeing.

The position emphasizes privacy, discretion, and strong organizational skills. Occasional after-hours support may be required as part of a proactive, student-centered approach to campus safety and

Qualifications

• High School/GED required; college degree may substitute for some experience.
• 3+ years related experience in administrative roles.
• Strong organizational and communication skills in fast-paced environments.
• Ability to triage, prioritize, and handle sensitive information with discretion.

Responsibilities

• Create and manage cases in the department's case management system accurately and timely.
• Manage inboxes, triage queries, and escalate appropriately to case managers.
• Coordinate projects, meetings, and calendars for team members handling time-sensitive casework.
• Draft and edit correspondence, reports, and materials for internal and external stakeholders.
• Support department events, budgeting, and data collection as needed.

Skills

Organizational skills

Written & verbal communication

Discretion & composure

Problem solving

Time management

Crisis response awareness

Education

Bachelor's Degree

College degree substitute acceptable

Tools

Microsoft Office

Case management software

Job description

Tufts University is seeking an Administrative Coordinator to provide high-level support for the Student Support team within the Division of Student Life. This role ensures efficient operations, case management, and timely communication in a high-stakes environment involving student wellbeing.

The position emphasizes privacy, discretion, and strong organizational skills. Occasional after-hours support may be required as part of a proactive, student-centered approach to campus safety and