Healthcare Admin & Operations Coordinator

Tufts Medical Center, Inc.; Boston (MA); On-site; USD 34,000 - 42,000; Full time

Job summary

Tufts Medicine is seeking an experienced administrative coordinator to provide essential business support and day-to-day operations across the organization. The role partners with leadership to plan, implement and evaluate health services, organize resources, and ensure timely communications with internal teams and external partners.

Responsibilities include budget/payroll oversight, staff scheduling, front desk operations, workflow optimization, data analysis, and regulatory compliance.

Qualifications

• Two (2) years' administrative experience.
• High school diploma or equivalent (preferred).
• Five (5) years' administrative experience in healthcare setting (preferred).
• Bilingual (preferred).

Responsibilities

• Collaborates with leadership to continuously improve service outcomes that impact patient comfort by overseeing the development and follow-through of improvement opportunities that are consistent with the hospital mission vision and scope of service statement.
• Oversees day to day functions related to service area(s) including: budget compliance/payroll, staffing, scheduling/core delivery, front desk operations, revenue capture, and prior authorization for patients as needed based on insurance coverage.
• Acts as the first level "go-to person" for the clerical needs of the program including timesheets, office supply and check requests, managing mail and billing of contractees, developing, printing and dissemination of program fliers and family education packets, among other daily administrative tasks.
• Works with the clinical and administrative team in developing a comprehensive workflow process within the program. Reviews workflows from time to time and provides support and guidance to the team to improve efficiency as necessary.
• Coordinates staffing pattern of the program based on volume and needs, providing coverage and support as needed to ensure uninterrupted patient care and continued efficient workflows.
• Collects, analyzes and makes decisions based on data and evidence-based statistics.
• Facilitates inter- and intra-departmental and external communication and linkages including responding to and facilitating internal agency communications with community services, staff, other hospital departments, and or off-site programs. Disseminations updates via letters, emails, and other methods as needed.
• Conducts meetings for all providers and staff to discuss new policies and procedures and provide updates to enhance delivery of care through the program, satisfaction with service and resolution of problems.
• Assists with and assures departments compliance with ACR/JCAHO/ACOS regulatory standards.
• Participates in Quality Improvement activities which used for strategic planning purposes, preparation for accrediting bodies, quality assurance and performance improvement plans.
• Participates in the interview process and assists in a comprehensive orientation plan for all new employees.
• Communicates progress to the management team regularly to achieve goals are achieved.

Skills

Computer literacy

Customer service

Interpersonal skills

Business acumen

Decision making

Organization

Administrative experience

Education

High school diploma or equivalent

Tools

Word processing

Spreadsheets

Job description

Tufts Medicine is seeking an experienced administrative coordinator to provide essential business support and day-to-day operations across the organization. The role partners with leadership to plan, implement and evaluate health services, organize resources, and ensure timely communications with internal teams and external partners.

Responsibilities include budget/payroll oversight, staff scheduling, front desk operations, workflow optimization, data analysis, and regulatory compliance.