Student Success & Retention Specialist

Tidewater Community College; Norfolk (VA); On-site; USD 63,370,000 - 85,731,000; Part time

Job summary

Tidewater Community College seeks a Part-Time Progress Specialist on the Norfolk Campus to support student success and retention. You will identify at-risk students, initiate early intervention, and coordinate with faculty and support services to minimize stop-outs.

Responsibilities include revising alert programs, monitoring student progress using EAB Navigate, and connecting students with tutoring, counseling, and financial aid services, plus conducting targeted outreach and workshops.

Qualifications

• Experience in academic advising, retention, student success or related area.
• Strong communication and interpersonal skills, with the ability to connect with diverse student populations.
• Knowledge of Pell-eligible and underserved student populations.
• Student-centered mindset with proactive, solution-oriented approach.
• Strong organizational and data management skills.
• Ability to work independently and collaboratively across departments.
• Commitment to student services.

Responsibilities

• Revise and relaunch early alert and academic progress report programs with a focus on gateway English and Math courses.
• Monitor alerts and academic performance of at-risk students using EAB Navigate and institutional data systems.
• Track credit accumulation and proactively engage students who are not progressing toward 12 credits.
• Conduct targeted outreach via phone, text, and email to students who disengage, stop attending, or are flagged through early alert systems.
• Provide proactive support to re-engage students and connect them to appropriate services.
• Refer students to academic tutoring, counseling, financial aid, academic coaching, and other student services.
• Serve as a liaison between students and campus resources to resolve barriers to persistence and completion.
• Design and host small-group workshops focused on academic recovery, time management, college navigation, and other student success topics.
• Participate in retention team meetings and institution-wide student success campaigns.
• Generate and analyze retention risk reports to inform outreach strategies and improve interventions.

Skills

Academic advising

Retention

Student success

Communication skills

Data management

Organizational skills

Tools

EAB Navigate

PeopleSoft

Job description

Tidewater Community College seeks a Part-Time Progress Specialist on the Norfolk Campus to support student success and retention. You will identify at-risk students, initiate early intervention, and coordinate with faculty and support services to minimize stop-outs.

Responsibilities include revising alert programs, monitoring student progress using EAB Navigate, and connecting students with tutoring, counseling, and financial aid services, plus conducting targeted outreach and workshops.