Student Success & Retention Specialist

Virginia AG; Norfolk (VA); Hybrid; USD 30,000 - 42,000; Part time

Job summary

Tidewater Community College's Norfolk Campus seeks a Progress Specialist to support student success and retention. You will identify at-risk students and provide proactive outreach, referrals, and coordination with campus services to prevent disengagement.

This grant-funded, part-time position focuses on students not progressing toward 12 credits and gateway English/Math challenges, using outreach via calls, texts, and emails.

Qualifications

• Experience in academic advising, retention, student success, or a related area.
• Strong communication and interpersonal skills, with the ability to connect with diverse student populations.
• Knowledge of issues impacting Pell-eligible and underserved student populations.
• Student-centered mindset with a proactive, solution-oriented approach.
• Strong organizational and data management skills.
• Ability to work independently and collaboratively across departments.
• Commitment to student services.

Responsibilities

• Revise and relaunch early alert and academic progress report programs with a focus on gateway English and Math courses.
• Monitor alerts and academic performance of at-risk students using EAB Navigate and institutional data systems.
• Track credit accumulation and proactively engage students who are not progressing toward 12 credits.
• Conduct targeted outreach via phone, text, and email to students who disengage, stop attending, or are flagged through early alert systems.
• Provide proactive support to re-engage students and connect them to appropriate services.
• Refer students to academic tutoring, counseling, financial aid, academic coaching, and other student services.
• Serve as a liaison between students and campus resources to resolve barriers to persistence and completion.
• Design and host small-group workshops focused on academic recovery, time management, college navigation, and other student success topics.
• Participate in retention team meetings and institution-wide student success campaigns.
• Generate and analyze retention risk reports to inform outreach strategies and improve interventions.

Skills

Academic advising

Retention strategies

Student engagement

Communication skills

Data management

Cross-functional collaboration

Interpersonal skills

EAB Navigate

PeopleSoft

Tools

EAB Navigate

PeopleSoft

Job description

Tidewater Community College's Norfolk Campus seeks a Progress Specialist to support student success and retention. You will identify at-risk students and provide proactive outreach, referrals, and coordination with campus services to prevent disengagement.

This grant-funded, part-time position focuses on students not progressing toward 12 credits and gateway English/Math challenges, using outreach via calls, texts, and emails.