Progress Specialist (Remediation/ Retention) (Norfolk Campus)

Virginia AG; Norfolk (VA); Hybrid; USD 30,000 - 42,000; Part time

Job summary

Tidewater Community College's Norfolk Campus seeks a Progress Specialist to support student success and retention. You will identify at-risk students and provide proactive outreach, referrals, and coordination with campus services to prevent disengagement.

This grant-funded, part-time position focuses on students not progressing toward 12 credits and gateway English/Math challenges, using outreach via calls, texts, and emails.

Qualifications

• Experience in academic advising, retention, student success, or a related area.
• Strong communication and interpersonal skills, with the ability to connect with diverse student populations.
• Knowledge of issues impacting Pell-eligible and underserved student populations.
• Student-centered mindset with a proactive, solution-oriented approach.
• Strong organizational and data management skills.
• Ability to work independently and collaboratively across departments.
• Commitment to student services.

Responsibilities

• Revise and relaunch early alert and academic progress report programs with a focus on gateway English and Math courses.
• Monitor alerts and academic performance of at-risk students using EAB Navigate and institutional data systems.
• Track credit accumulation and proactively engage students who are not progressing toward 12 credits.
• Conduct targeted outreach via phone, text, and email to students who disengage, stop attending, or are flagged through early alert systems.
• Provide proactive support to re-engage students and connect them to appropriate services.
• Refer students to academic tutoring, counseling, financial aid, academic coaching, and other student services.
• Serve as a liaison between students and campus resources to resolve barriers to persistence and completion.
• Design and host small-group workshops focused on academic recovery, time management, college navigation, and other student success topics.
• Participate in retention team meetings and institution-wide student success campaigns.
• Generate and analyze retention risk reports to inform outreach strategies and improve interventions.

Skills

Academic advising

Retention strategies

Student engagement

Communication skills

Data management

Cross-functional collaboration

Interpersonal skills

EAB Navigate

PeopleSoft

Tools

EAB Navigate

PeopleSoft

Job description

Title: Progress Specialist (Remediation/ Retention) (Norfolk Campus)

Agency: Tidewater Community College

Location: Norfolk - 710

FLSA: Nonexempt

Hiring Range: $26.00 per hour, part time

Full Time or Part Time: Part Time

Additional Detail

Job Description

Tidewater Community College has served South Hampton Roads – both students and employers – for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 25,000 students in 2024-25. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,399 graduates in 2024-2025, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 33% enrolled at TCC. TCC’s institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.

Position Summary

The Progress Specialist supports the college’s student success and retention goals by identifying and proactively assisting students at risk of academic failure or disengagement, particularly those who are Pell-eligible or underserved. The position focuses on early intervention for students not progressing toward 12 earned credits or experiencing challenges in gateway English and Math courses. The Progress Specialist plays a critical role in preventing student stop-outs through personalized outreach, timely referrals, and coordination with faculty and support services.

This Progress Specialist Recruitment is a grant funded position.

Functional Responsibilities

• Revise and relaunch early alert and academic progress report programs with a focus on gateway English and Math courses.
• Monitor alerts and academic performance of at-risk students using EAB Navigate and institutional data systems.
• Track credit accumulation and proactively engage students who are not progressing toward 12 credits.
• Conduct targeted outreach via phone, text, and email to students who disengage, stop attending, or are flagged through early alert systems.
• Provide proactive support to re-engage students and connect them to appropriate services.
• Refer students to academic tutoring, counseling, financial aid, academic coaching, and other student services.
• Serve as a liaison between students and campus resources to resolve barriers to persistence and completion.
• Design and host small-group workshops focused on academic recovery, time management, college navigation, and other student success topics.
• Participate in retention team meetings and institution-wide student success campaigns.
• Generate and analyze retention risk reports to inform outreach strategies and improve interventions.

Minimum Qualifications

• Experience in academic advising, retention, student success, or a related area.
• Strong communication and interpersonal skills, with the ability to connect with diverse student populations.
• Knowledge of issues impacting Pell-eligible and underserved student populations.
• Student-centered mindset with a proactive, solution-oriented approach.
• Strong organizational and data management skills.
• Ability to work independently and collaboratively across departments.
• Commitment to student services.

Additional Considerations

• Experience using student support platforms such as EAB Navigate, PeopleSoft, or similar.
• Knowledge of issues impacting Pell-eligible and underserved student populations.