Progress Specialist (Remediation/ Retention) (Norfolk Campus)

Virginia Community Colleges

Norfolk (VA)

On-site

USD 36,000 - 41,000

Part time

26 hours ago

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Job summary

Tidewater Community College in Norfolk is seeking a Part-Time Progress Specialist (Remediation/Retention) to support student success by identifying at-risk students and delivering proactive outreach.

The role focuses on early intervention for students not progressing toward 12 earned credits, coordinating with tutoring and advising, and contributing to retention campaigns. 25 hours per week; on-site at Norfolk campus.

Qualifications

Experience in academic advising, retention, or related area.
Strong communication and interpersonal skills.
Knowledge of Pell-eligible and underserved student populations.
Student-centered and proactive approach.
Organizational and data management skills.
Ability to work independently and with teams.
Commitment to student services.

Responsibilities

Revise and relaunch early alert programs focusing on gateway English and Math.
Monitor alerts and performance of at-risk students using institutional data.
Track credit accumulation and engage students not progressing toward 12 credits.
Outreach via phone, text, and email to disengaged students.
Provide proactive support to re-engage students.
Refer students to tutoring, counseling, financial aid, coaching, and services.
Serve as liaison between students and campus resources.
Design and host small-group workshops on recovery and navigation.
Participate in retention meetings and campus campaigns.
Generate retention risk reports to inform outreach.

Skills

Academic advising

Retention strategies

Customer service

Data analysis

Communication skills

Team collaboration

Tools

EAB Navigate

PeopleSoft

Job description

Progress Specialist (Remediation/ Retention) (Norfolk Campus)

Please see Special Instructions for more details.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155

Posting Summary

Working Title

Working Title Progress Specialist (Remediation/ Retention) (Norfolk Campus)

Role Title

Role Code

Role Code 29144-SW

FLSA

FLSA Nonexempt

Pay Band

Pay Band 04

Position Number

Position Number 295W0253

Agency

Agency Tidewater Community College

Division

Division Tidewater Community College (Div)

Work Location

Work Location Norfolk - 710

Hiring Range

Hiring Range $26.00 per hour, part time

Emergency/Essential Personnel No

EEO Category

EEO Category 6-Administrative Support

Full Time or Part Time

Full Time or Part Time Part Time

Does this position have telework options? -Telework options are subject to change based on business needs-

Does this position have telework options? -Telework options are subject to change based on business needs- No

Does this position have a bilingual or multilingual skill requirement or preference?

Does this position have a bilingual or multilingual skill requirement or preference? No

Work Schedule

9am-330pm Monday, Tuesday, & Thursday
9am-430pm Wednesday
25 hours per week to be scheduled
Occasional evenings and weekends will also be required.

Sensitive Position

Sensitive Position No

Job Description

Tidewater Community College has served South Hampton Roads – both students and employers – for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 25,000 students in 2024-25. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College ( TCC ) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,399 graduates in 2024-2025, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 33% enrolled at TCC . TCC’s institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.

Position Summary:
The Progress Specialist supports the college’s student success and retention goals by identifying and proactively assisting students at risk of academic failure or disengagement, particularly those who are Pell-eligible or underserved. The position focuses on early intervention for students not progressing toward 12 earned credits or experiencing challenges in gateway English and Math courses. The Progress Specialist plays a critical role in preventing student stop-outs through personalized outreach, timely referrals, and coordination with faculty and support services.

This Progress Specialist Recruitment is a grant funded position.

Functional Responsibilities:

Revise and relaunch early alert and academic progress report programs with a focus on gateway English and Math courses.
Monitor alerts and academic performance of at‑risk students using EAB Navigate and institutional data systems.
Track credit accumulation and proactively engage students who are not progressing toward 12 credits.
Conduct targeted outreach via phone, text, and email to students who disengage, stop attending, or are flagged through early alert systems.
Provide proactive support to re‑engage students and connect them to appropriate services.
Refer students to academic tutoring, counseling, financial aid, academic coaching, and other student services.
Serve as a liaison between students and campus resources to resolve barriers to persistence and completion.
Design and host small‑group workshops focused on academic recovery, time management, college navigation, and other student success topics.
Participate in retention team meetings and institution‑wide student success campaigns.
Generate and analyze retention risk reports to inform outreach strategies and improve interventions.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

Experience in academic advising, retention, student success, or a related area.
Strong communication and interpersonal skills, with the ability to connect with diverse student populations.
Knowledge of issues impacting Pell-eligible and underserved student populations.
Student-centered mindset with a proactive, solution-oriented approach.
Strong organizational and data management skills.
Ability to work independently and collaboratively across departments.
Commitment to student services.

Additional Considerations

Experience using student support platforms such as EAB Navigate, PeopleSoft, or similar.
Knowledge of issues impacting Pell-eligible and underserved student populations.

Operation of a State Vehicle

Supervises Employees

Required Travel

N/A

Posting Number

Posting Number WGE_3492P

Recruitment Type

Recruitment Type General Public - G

Number of Vacancies

Number of Vacancies 1

Position End Date (if temporary)

Job Open Date

Job Open Date 10/02/2026

Job Close Date

Job Close Date 10/29/2026

Open Until Filled

Agency Website

Agency Website TCC.EDU

Contact Name

Contact Name Lizette White

Email Jobs@tcc.edu

Phone Number

Special Instructions to Applicants

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services ( DARS ), or the Department for the Blind & Vision Impaired ( DBVI ). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155

Additional Information

This Progress Specialist Recruitment is a grant funded position.

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement

The Virginia Community College System ( VCCS ) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement

The Virginia Community College System ( VCCS ) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts ( ADA and ADAAA ), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement

VCCSuses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

Required fields are indicated with an asterisk (*).