Student Success & Engagement Coordinator

San Jose State University; San Jose (CA); On-site; USD 62,000 - 67,000; Full time

Job summary

San José State University is seeking a Student Success and Services Coordinator in the College of Information, Data and Society. Reporting to the Director of Resources and Operations, the role provides advanced program administration, academic advising, and student support for applicants and enrolled students.

The position leads college-wide outreach, recruitment, engagement, and retention initiatives; manages student-facing digital resources; and analyzes student outcomes to inform service

Qualifications

• Advanced knowledge of student development theories, advising practices, and service approaches for diverse student populations.
• Ability to provide culturally responsive, professional service in online and in-person settings.
• Ability to investigate complex student and administrative issues, exercise independent judgment, and develop solutions when direct precedent does not exist.
• Skill in researching, compiling, analyzing, and interpreting qualitative and quantitative student data and presenting clear reports and actionable recommendations.
• Ability to identify student needs, assess risks to academic progress, and coordinate effective outreach, intervention, and referral strategies.
• Skill in planning, coordinating, and delivering large-scale student outreach events, webinars, open houses, and communication campaigns.
• Technical proficiency with instructional, collaboration, data, and web platforms, including Canvas, Zoom, Drupal/WordPress, PeopleSoft, Qualtrics, Google Apps, and Microsoft Office.
• Ability to establish and maintain collaborative, effective working relationships with students, faculty, university administrators, and external partners.

Responsibilities

• Provide specialized academic advising, enrollment support, and eligibility guidance for applicants and enrolled students across college programs.
• Identify at-risk students and coordinate targeted retention interventions that support academic progress and on-time graduation.
• Investigate, prioritize, and resolve complex or non-precedented student concerns; research options and recommend appropriate academic actions, petitions, and adjustments.
• Serve as a primary liaison with College leadership, department chairs and program directors, Graduate Admissions and Program Evaluation, and the Registrar's Office to resolve academic issues.
• Design, manage, and deliver student outreach and engagement activities, including open houses, webinars, workshops, poster sessions, and focus groups.
• Develop and manage student communication campaigns and outreach initiatives that advance recruitment, engagement, and retention goals.
• Maintain digital advising hubs, help desks, and student resources through Canvas and web platforms.
• Collect, analyze, and interpret student retention, persistence, time-to-degree, and survey data to support strategic goals and continuous improvement.
• Collaborate on survey design, administer student and alumni surveys, and present findings to faculty and leadership for program improvement and accreditation reviews.
• Recommend and implement administrative policy and operational improvements based on data findings and student service needs.

Skills

Student development

Academic advising

Cultural responsiveness

Independent judgment

Data analysis

Outreach campaigns

Event planning

Collaboration

Education

Bachelor's degree or higher in related field

Master's degree may substitute for one year of experience

Tools

Canvas

Zoom

Drupal/WordPress

PeopleSoft

Qualtrics

Google Apps

Microsoft Office

Job description

San José State University is seeking a Student Success and Services Coordinator in the College of Information, Data and Society. Reporting to the Director of Resources and Operations, the role provides advanced program administration, academic advising, and student support for applicants and enrolled students.

The position leads college-wide outreach, recruitment, engagement, and retention initiatives; manages student-facing digital resources; and analyzes student outcomes to inform service