Student Success Coach (Hybrid/Remote)

Joyce; Draper (UT); Hybrid; USD 50,000 - 68,000; Full time

Benefits offered by this job

Self-directed PTO

Holidays and 401(k) with employermatch

Medical, dental, and vision insurance

Disability coverage

Professional development opportunities

Collaborative team environment

Job summary

Joyce University is hiring a Student Success Advisor who will coach students through their academic journey, provide proactive outreach, and build meaningful relationships to boost persistence and graduation outcomes.

You’ll partner with faculty and support teams, maintain accurate records, and champion student-centered support while navigating FERPA and university policies. A growth mindset, empathy, and strong communication are essential.

Qualifications

• Associate degree required; Bachelor’s degree preferred.
• 2–3 years of advising, student services, coaching, or related experience.
• Higher education experience strongly preferred.

Responsibilities

• Provide student advising, course planning, and success coaching.
• Offer proactive outreach and individualized support to help students stay on track toward goals.
• Identify students needing help and connect them with appropriate resources and interventions.
• Monitor student progress and develop success plans to encourage persistence and achievement.
• Document student interactions accurately within university systems.
• Communicate with students via phone, email, text, and other channels in a timely, professional manner.
• Partner with faculty and academic leaders to address student needs and advocate for students.
• Promote FERPA compliance and university policies in all interactions.

Skills

Interpersonal skills

Written communication

Verbal communication

Time management

Relationship building

Empathy with accountability

Growth mindset

Education

Associate degree

Bachelor's degree

Higher education experience

Job description

Joyce University is hiring a Student Success Advisor who will coach students through their academic journey, provide proactive outreach, and build meaningful relationships to boost persistence and graduation outcomes.

You’ll partner with faculty and support teams, maintain accurate records, and champion student-centered support while navigating FERPA and university policies. A growth mindset, empathy, and strong communication are essential.