Remote Student Success Coach

Post; United States; Remote; USD 41,000 - 50,000; Full time

Benefits offered by this job

Remote work option

Job summary

Post University is seeking a Student Success Advisor Career & Programmatic to support online and regional site students from onboarding to graduation.

You will build trusting relationships, provide counseling, and coach students to overcome barriers while advocating for their needs across university departments. The role requires a proactive, student-centered approach and offers a remote work option.

Qualifications

• Genuinely student-centric…institutional traditionalists need not apply! Our students are the reason we exist!
• A bachelor's degree or equivalent combination of education and experience is required.
• Engaging and dynamic phone presence.
• Excellent email communication skills: clear and concise writing ability required
• Self-starter - shows initiative and demonstrates the ability to work both independently and as a team member to achieve organizational goals,
• Energetic and goal-oriented.
• Strong interest in working in a fast-paced environment that requires multitasking.
• Dedicated to student success.
• Have a sense of urgency and be driven to respond to students and colleagues.
• Ability to use and quickly learn existing and new technologies, including but not limited to Blackboard, social media, CRM/CNS, Microsoft Office Products, etc.
• Excellent organization skills and ability to keep consistent contact with student caseload.
• Ability to connect and develop relationships with adult students.
• Holds themselves and colleagues to high ethical standards
• Creates a positive culture and environment through attitude and behavior
• Ability to work evenings/weekends preferred.

Responsibilities

• Communicate directly, effectively, and often with all assigned students to keep them connected with us, informed, and engaged in an open conversation through their first term.
• Advocate student needs across all departments of the University; Actively and independently own and manage your student caseload.
• Use University systems to track and assess how your assigned students are progressing towards graduation/completing their program and report these metrics to management repeatedly
• Analyze student data from internal systems and external sources to create information that your team and management can use to improve the student experience and the services we provide
• Proactively and creatively work independently and as a Student Success Advisor team member to identify barriers to students' Academic success and develop solutions that improve retention.
• Introduce and train students on university systems (e.g., Web Registration and Blackboard)
• Accurately communicate and support university academic and university policies;
• Provide students with guidance on academic progress, course selection, degree selection, and work/life/study issues.
• Coaches and offers counsel to students on strategies for success, overcoming hurdles/objections, and productive interactions with the university.
• Other duties as assigned

Skills

Phone presence

Email communication

Self-starter

Multitasking

Ethical standards

Education

Bachelor's degree or equivalent

Tools

Blackboard

CRM/CNS

Microsoft Office

Job description

Post University is seeking a Student Success Advisor Career & Programmatic to support online and regional site students from onboarding to graduation.

You will build trusting relationships, provide counseling, and coach students to overcome barriers while advocating for their needs across university departments. The role requires a proactive, student-centered approach and offers a remote work option.