Student Success Advisor

Joyce; Draper (UT); Hybrid; USD 50,000 - 68,000; Full time

Benefits offered by this job

Self-directed PTO

Holidays and 401(k) with employermatch

Medical, dental, and vision insurance

Disability coverage

Professional development opportunities

Collaborative team environment

Job summary

Joyce University is hiring a Student Success Advisor who will coach students through their academic journey, provide proactive outreach, and build meaningful relationships to boost persistence and graduation outcomes.

You’ll partner with faculty and support teams, maintain accurate records, and champion student-centered support while navigating FERPA and university policies. A growth mindset, empathy, and strong communication are essential.

Qualifications

• Associate degree required; Bachelor’s degree preferred.
• 2–3 years of advising, student services, coaching, or related experience.
• Higher education experience strongly preferred.

Responsibilities

• Provide student advising, course planning, and success coaching.
• Offer proactive outreach and individualized support to help students stay on track toward goals.
• Identify students needing help and connect them with appropriate resources and interventions.
• Monitor student progress and develop success plans to encourage persistence and achievement.
• Document student interactions accurately within university systems.
• Communicate with students via phone, email, text, and other channels in a timely, professional manner.
• Partner with faculty and academic leaders to address student needs and advocate for students.
• Promote FERPA compliance and university policies in all interactions.

Skills

Interpersonal skills

Written communication

Verbal communication

Time management

Relationship building

Empathy with accountability

Growth mindset

Education

Associate degree

Bachelor's degree

Higher education experience

Job description

Draper, UT (Hybrid) or Remote Considered for Highly Qualified Candidates

Join Us in Transforming Healthcare Education

At Joyce University, student success isn't a department—it's our promise.

We believe every student can, should, and will succeed, and we're committed to creating an educational experience where students feel known, supported, and empowered to achieve their goals.

As a Student Success Advisor, you'll play a critical role in helping students navigate their academic journey with confidence. Through coaching, proactive outreach, and meaningful relationship-building, you'll help students overcome challenges, stay engaged, and move steadily toward graduation and a rewarding career in healthcare.

If you're energized by helping others grow, building authentic connections, and making a lasting impact, we'd love to meet you.

The Impact You'll Make

At Joyce University, student success is everyone's responsibility—and Student Success Advisors are at the heart of that commitment.

Every day, you'll help students navigate challenges, celebrate progress, and stay connected to their goals. Through proactive coaching, meaningful relationships, and timely interventions, you'll play a direct role in improving student persistence, retention, and graduation outcomes.

You'll help remove barriers, build confidence, and create moments of encouragement that keep students moving forward—especially when the journey feels difficult.

Success in this role isn't measured only by the number of students you support. It's measured by the lives you help change, the goals you help students achieve, and the future healthcare professionals you help bring into the workforce.

Simply put: your work helps students stay, succeed, and graduate.

As a Student Success Advisor, you'll serve as a trusted coach, advocate, and accountability partner throughout the student journey. You'll help students develop the skills, confidence, and resilience needed to persist through challenges, achieve academic milestones, and ultimately reach graduation.

By building meaningful relationships and delivering personalized support, you'll contribute directly to the student outcomes that define Joyce University's mission and success.

What You'll Do

Student Advising & Success Coaching

• Guide students with course planning, scheduling, study strategies, and academic success skills
• Coach students in professionalism, accountability, academic integrity, and university expectations
• Provide proactive outreach and individualized support to help students stay on track toward their goals
• Identify students who may be experiencing challenges and connect them with appropriate resources and interventions
• Monitor student progress and develop success plans that encourage persistence and achievement

Building Connection & Belonging

• Foster meaningful relationships that help students feel seen, known, and supported
• Create positive student experiences through ongoing engagement initiatives
• Assist with orientation, graduation, student workshops, and other key events
• Celebrate student milestones and achievements throughout the academic journey
• Promote a culture of encouragement, resilience, and student-centered support

Collaboration & Student Advocacy

• Partner with faculty, academic leaders, and student support teams to address student needs
• Serve as a student advocate while balancing accountability and academic expectations
• Document student interactions accurately within university systems
• Communicate with students through phone, email, text, and other communication channels in a timely and professional manner
• Maintain compliance with FERPA and university policies and procedures
• Participate in team meetings, professional development, and continuous improvement initiatives

What’s in It for You

At Joyce University, we invest in the success and well-being of our employees. As part of our team, you’ll enjoy:

• A generous self-directed PTO policy
• Paid holidays and a 401(k) with employer match
• Comprehensive medical, dental, and vision insurance
• Fully paid short-term and long-term disability coverage
• Professional development opportunities and world-class continuing education assistance
• A supportive, collaborative team environment where your voice matters

Requirements

What You’ll Bring

Education & Experience

• Associate degree required; Bachelor's degree preferred
• Two to three years of experience in advising, student services, customer success, coaching, education, healthcare, or a related field
• Higher education experience strongly preferred

Skills & Strengths

• Strong interpersonal, written, and verbal communication skills
• Ability to build trust and establish meaningful relationships with diverse student populations
• Confidence using technology, student information systems, and communication platforms
• Strong organizational and time management skills
• Ability to balance empathy with accountability
• Commitment to student success and service excellence
• A growth mindset and passion for helping others achieve their goals

Why Joyce?

At Joyce University, every role contributes to our mission of preparing healthcare professionals and empowering student success. Our culture is grounded in service, integrity, learning, caring, and excellence. We believe in supporting one another, continuously improving, and working together to create meaningful outcomes for students and communities.

Student-Centered Excellence

We combine compassion with accountability, helping students overcome barriers and achieve extraordinary outcomes.