Student Success Center Front Desk Specialist

Renton Technical College; Renton (WA); On-site; USD 36,000 - 45,000; Part time

Job summary

Renton Technical College seeks a Part-Time Student Entry Specialist to support the Student Success Center. You will greet students, answer inquiries, schedule advising appointments, and help connect learners with campus resources.

The role emphasizes exceptional customer service in-person and virtually, with a budgeted ~16 hours per week and ongoing collaboration with offices across the college. WFSE represented position, one-year term.

Qualifications

• High school graduate or equivalent.
• Three years of general office/administrative experience, including keyboarding, maintaining records, and greeting the public or equivalent experience.
• Ability to maintain confidentiality and exercise independent judgment.
• Experience with multiple technology platforms to support students (Microsoft Office, scheduling systems, student information systems, virtual meeting platforms, and database software).
• Experience with ctcLink/PeopleSoft is preferred.

Responsibilities

• Serve as a front office specialist for the Student Success Center, greeting students and visitors, answering phones and emails, assisting with virtual and in-person services, scheduling appointments, and connecting students to resources.
• Provide accurate information regarding college services, enrollment processes, advising, and campus resources; refer students to appropriate departments when needed.
• Prioritize and manage multiple tasks, under pressure, during peak advising times and within deadlines.
• Assist with preparing materials, scheduling, and logistical support for Student Success Center activities and advising events.
• Maintain records, prepare reports, enter data, and support operational processes related to advising and academic standards.
• Follow FERPA regulations regarding student records.

Skills

Customer service

Office administration

Data entry

Scheduling

Education

High school diploma

Tools

Microsoft Office

PeopleSoft

Scheduling systems

Job description

Renton Technical College seeks a Part-Time Student Entry Specialist to support the Student Success Center. You will greet students, answer inquiries, schedule advising appointments, and help connect learners with campus resources.

The role emphasizes exceptional customer service in-person and virtually, with a budgeted ~16 hours per week and ongoing collaboration with offices across the college. WFSE represented position, one-year term.