Part-time Student Services Assistant

Montgomery County Community College; Pottstown (Montgomery County); On-site; USD 16,531 - 24,796; Part time

Job summary

Montgomery County Community College is seeking a part-time Student Services Assistant to support new and returning students and contribute to access, retention, and completion initiatives. The role provides front-line service at the Student Services Welcome Desk and back-office support in the Testing Center and Enrollment Services, ensuring a high level of customer service.

Responsibilities include in-person and digital communication via phone, email, text, online chat, Zoom, Starfish, and other

Responsibilities

• Provide front-line and back-office support at the Student Services Welcome Desk and Testing Center.
• Assist enrollment services and student success initiatives with a focus on customer service.
• Support both new and returning students to meet access, retention, and completion goals.

Job description

Welcome & invite online applications for the part-time Student Services Assistant is responsible for providing support to both new and returning students at the College as part of the College's mission of access, retention, and completion, with responsibility for ensuring a high level of customer service through support of the Student Services Resource Center, duties at the Student Services Welcome Desk, support of the Enrollment Services Assistants and providing support in the Testing center. This includes in-person and back-office duties. Service touchpoints will include the use of the following methods: in person; phone; email; text; online; chat Starfish; Zoom, and other Self-Service systems to support student success.