Student Services Specialist I - Southeast Campus (Part – Time Regular)

Tennessee Board of Regents (TBR); Nashville (TN); On-site; USD 24,000 - 29,000; Part time

Job summary

Nashville State Community College seeks a part-time Student Services Specialist I at the Southeast Campus. This front desk role is the first point of contact for new, continuing and prospective students, providing admissions and enrollment information to support student success.

Responsibilities include assisting with admissions, financial aid, and student records; guiding students to use kiosks, scheduling appointments, and coordinating documents across campus.

Qualifications

• High school diploma or equivalent required.
• Minimum two years of customer service experience.
• Proficiency in basic computer software.
• Excellent oral communication skills.

Responsibilities

• Provides general information regarding admissions, financial aid, career services, and student records to prospective students, faculty, staff, and the general public.
• Provides student-centered services via various platforms while maintaining a professional and congenial demeanor.
• Processes student requests for enrollment services.
• Assists students with using computer kiosks for admissions and financial aid services.
• Schedules appointments, coordinates access and distributes documents to other departments across campus.
• Helps facilitate the resolution of student issues.
• Captures, reports and evaluates feedback for services provided in each student interaction.
• Collaborates in the evaluation of creative approaches to promote/advertise NSCC to prospective students.

Skills

Customer service experience

Oral communication

Computer proficiency

Interpersonal skills

Weekend/evening flexibility

Education

Associates degree or higher

Tools

Banner

Job description

Title: Student Services Specialist I - Southeast Campus (Part - Time Regular)

Position Summary

This front desk position will be the first point of contact for new, continuing and prospective students. It is responsible for assessing student questions and determining the appropriate actions to take, as well as providing the information needed to enroll and be successful at Nashville State.

Essential Job Functions/Job Duties And Responsibilities

Provides general information regarding admissions, financial aid, career services, and student records to prospective students, faculty, staff, and the general public. Provides student-centered services via various platforms while maintaining a professional and congenial demeanor. Processes student requests for enrollment services. Assists students with using computer kiosks for admissions and financial aid services. Schedules appointments, coordinates access and distributes documents to other departments across campus. Helps facilitate the resolution of student issues. Captures, reports and evaluates feedback for services provided in each student interaction. Collaborates in the evaluation of creative approaches to promote/advertise NSCC to prospective students.

Required Qualifications

• High school diploma

Minimum Two Years’ Customer Service Experience

• Proficiency in basic computer software
• Excellent oral communication skills

Preferred Qualifications

• Associate’s degree or higher
• Two years’ experience working in higher education
• Multilingual, preferably in Spanish and/or Arabic
• Experience with Banner
• General knowledge of student services policies and procedures

Knowledge, Skills And Abilities

Intermediate to advanced computer skills. Aptitude for analyzing student questions and requests. Strong interpersonal and communication skills. The ability to work effectively with a wide range of constituencies in a varied community. Ability to work occasional weekends and evenings.

Open Until Filled: Yes

Rate of Pay: $23,809.50 - $28,571.40 depending on experience

Special Instructions to Applicants: Unofficial transcripts are acceptable for the application process. Official transcripts are required upon hire. Applicants may be subject to a background check.