Senior Administrative Associate

Tennessee Board of Regents (TBR); Nashville (TN); On-site; USD 40,000 - 48,000; Full time

Job summary

The Senior Administrative Associate at Southeast Campus provides front-line administrative support at the Information Desk, greeting visitors, answering phones, handling inquiries, and routing to the right offices.

This role handles ID card issuance, event setup and staff support, supplies, deliveries, and may supervise student workers, with occasional evenings/weekends.

Qualifications

• High School Diploma or equivalent.
• Two years of relevant experience.
• Associates degree preferred.
• CAP certification preferred.
• One year of experience in higher education preferred.
• Familiarity with Slate, Banner, Dynamic Forms, DocuSign and other web-based systems.

Responsibilities

• Greet visitors and prospective students and route to appropriate person.
• Answer phones and respond to inquiries via phone, in person, or email.
• Maintain a clean and safe Information Desk area.
• Issue Student ID cards.
• Assist with campus events and staff support.
• Accept and distribute deliveries to faculty and staff; supervise student workers as needed.

Skills

Customer service

Communication skills

Time management

Microsoft Office

Independent work

Evenings/weekends availability

Education

High School Diploma or equivalent

Associate’s degree (preferred)

Tools

Slate

Banner

Dynamic Forms

DocuSign

Job description

Title: Senior Administrative Associate - Southeast Campus

This position will provide administrative support for the Southeast Campus Information Desk.

Essential Job Functions/Job Duties And Responsibilities

Performs job duties from the assigned campus/instructional site/work location. Greets various visitors and prospective students by providing information or routing them to the appropriate person. Performs duties including answering phones, responding to phone/in person/email inquiries, screening calls, and handling related issues. Knowledge of College policies, procedures, and operations of Southeast Campus. Appropriately answers questions about the college and the Southeast Campus. Knowledge of emergency procedures and the ability to respond to emergency situations appropriately.

Demonstrates exemplary and friendly customer service when corresponding to various types of inquiries either by phone, email, or in person. Receives lost and found items and place them safely in storage. Responsible for maintaining a clean and safe work environment within the Information Desk

Issues Student ID cards. Assists with Southeast Campus events including check-ins and faculty support. Assists in the set-up of events on campus if needed. Accepts and distributes deliveries to faculty and staff. Directs facility requests and issues to maintenance (vendors and large deliveries). Maintains and orders office supplies and other materials as needed. May supervise student workers.

Required Qualifications

High School Diploma or equivalent

Two (2) years of relevant experience

Preferred Qualifications

• Associate’s degree from an accredited institution.
• Certified Administrative Professional Certification (CAP).
• One (1) year of experience working in a higher education setting
• Familiarity with Slate, Banner, Dynamic Forms, DocuSign and other web-based systems

Knowledge, Skills And Abilities

Proficient in Microsoft Office applications. Effective interpersonal and communication skills. Ability to work independently and demonstrate initiative. Ability to manage a high-volume workload using effective time management skills to plan, prioritize and organize work to meet deadlines. Ability to work some evenings and weekends as required.

Open Until Filled:

Yes

Rate of Pay:

$39,681.00 - $47,625.00 depending on experience

Special Instructions to Applicants:

Unofficial transcripts are acceptable for the application process. Official transcripts are required upon hire. Applicants may be subject to a background check.