Temporary - Administrative Associate

Tennessee Board of Regents (TBR); Nashville (TN); On-site; USD 23,000 - 26,000; Part time

Job summary

Tennessee Board of Regents (TBR) seeks a Temporary Administrative Associate to support the Southeast Campus Information Desk. The role involves greeting visitors, answering questions about the campus, and delivering friendly customer service via phone, email, or in person.

Responsibilities include issuing Student ID cards, assisting with events, handling deliveries, maintaining supplies, and supervising student workers as needed. Requires a HS diploma and 2 years of relevant experience.

Qualifications

• 2 years of relevant experience.
• Proficient in Microsoft Office and strong customer service skills.
• Knowledge of campus policies and operations preferred.

Responsibilities

• Greet visitors and prospective students and direct them appropriately.
• Provide information about the college and Southeast Campus.
• Demonstrate friendly, professional customer service via phone, email, or in person.
• Receive lost and found items and secure storage.
• Maintain a clean, safe Information Desk area.
• Issue Student ID cards and assist with campus events.
• Set up events on campus and support faculty as needed.
• Handle deliveries and direct facility requests to maintenance.
• Maintain office supplies and may supervise student workers.

Skills

Microsoft Office

Interpersonal communication

Time management

Customer service

Education

High School Diploma

Tools

Slate

Banner

Dynamic Forms

DocuSign

Job description

Title:

Temporary - Administrative Associate

Position Summary

This position will provide administrative support for the Southeast Campus Information Desk.

Essential Job Functions / Job Duties And Responsibilities

• Greets various visitors and prospective students by providing information or routing them to the appropriate person.
• Appropriately answers questions about the college and the Southeast Campus.
• Demonstrates exemplary and friendly customer service when corresponding to various types of inquiries either by phone, email, or in person.
• Receive lost and found items and place them safely in storage.
• Maintains a clean and safe work environment within the Information Desk
• Issues Student ID cards.
• Assists with Southeast Campus events including check-ins and faculty support.
• Assists in the set-up of events on campus if needed.
• Accepts and distributes deliveries to faculty and staff.
• Directs facility requests and issues to maintenance (vendors and large deliveries).
• Maintains and orders office supplies and other materials as needed.
• May supervise student workers.

Required Qualifications

• High School Diploma
• Two (2) years of relevant experience

Preferred Qualifications

• One (1) year of experience working in a higher education setting
• Familiarity with Slate, Banner, Dynamic Forms, DocuSign and other web-based systems

Knowledge, Skills And Abilities

• Proficient in Microsoft Office applications.
• Effective interpersonal and communication skills.
• Knowledgeable of College policies, procedures, and operations of Southeast Campus.
• Knowledge of emergency procedures and the ability to respond to emergency situations appropriately.
• Ability to work independently and demonstrate initiative.
• Ability to manage a high-volume workload using effective time management skills to plan, prioritize and organize work to meet deadlines.
• Ability to work some evenings and weekends as required.

Open Until Filled:

Yes

Work Hours:

Up to 28 hours per week

Rate of Pay:

$17.50 per hour

Special Instructions to Applicants:

Unofficial transcripts are acceptable for the application process. Official transcripts are required upon hire. Applicants may be subject to a background check.