Student Services Specialist III - North Davidson Campus

Tennessee Board of Regents (TBR); Nashville (TN); On-site; USD 48,000 - 58,000; Full time

Job summary

Tennessee Board of Regents seeks a Student Services Specialist III at the North Davidson campus to serve prospective students and families, guide applications and financial aid, and support new student orientation and recruitment initiatives. You will coordinate campus testing, assist with payments, and manage student workers to enhance enrollment and persistence.

The role emphasizes building relationships, campus involvement, and student success, with open evening/weekend hours as needed and

Qualifications

• Bachelor’s degree required.
• Two years’ experience working with students.
• Prior customer service experience.
• Proficient computer skills.

Responsibilities

• Provide student-centered service to prospective students and families regarding the college, admissions, and financial aid processes.
• Assist applicants through the application and financial aid process.
• Develop and expand New Student Orientation and other onboarding communications and services.
• Coordinate and evaluate orientation for new students and recruitment programs for transfer/non-traditional students.
• Plan and implement student activities and events that promote belonging, involvement, and success.
• Participate in on/off-campus recruitment events and guide enrollment through appropriate offices.
• Coordinate campus testing center operations and assist with student payments as needed.
• Oversee student workers and serve on college committees.

Skills

Oral communication

Written communication

Customer service

Computer skills

Data collection/analysis

Education

Bachelor's degree

Tools

Ellucian Banner

Job description

Title

Student Services Specialist III, North Davidson campus

Position Summary

This position represents the college to potential students and their families, secondary schools and their respective officials, post-secondary institutions and their respective officials and the community at large. The role maintains a balanced focus on both recruitment and retention by building strong, sustained relationships with Nashville State Community College students throughout the student lifecycle.

Essential Job Functions/Job Duties And Responsibilities

Performs job duties from the assigned campus/instructional site/work location. Provides student-centered service to prospective students and their families regarding the college, academic offerings, career choice, admission procedures and financial aid options. This includes assisting applicants through the application and financial aid process. Develops, coordinates and expands activities related to New Student Orientation and other student on-boarding communications and services. Collaborates to develop, refines, delivers and evaluates orientation for new students, including the development of new recruitment programs for transfer and non-traditional students. Plans, develops, and implements student activities and events that promote a sense of belonging, campus involvement, and student success. This includes leading student programming initiatives designed to support retention and college completion, such as co-curricular events, engagement campaigns, and targeted programming.

Participates in recruitment events on and off campus, such as high school fairs, college fairs, campus tours, open houses and other events. Engages prospective students, supports outreach efforts, and guides them through the enrollment process in collaboration with appropriate college offices. Through intentional outreach, relationship-building, and dynamic student programming, this position plays a critical role in both attracting new students and ensuring they remain engaged, persist, and successfully completing their educational goals. Coordinates the operations of the campus testing center, including scheduling, administration, and support services. The role also assists with accepting student payments in accordance with institutional policies and provides a range of administrative support functions to ensure effective daily operations. Serves on college committees as assigned. Oversees student workers as needed.

Required Qualifications

• Bachelor’s degree
• Two (2) years’ experience working with students
• Prior customer service experience
• Proficient computer skills

Preferred Qualifications

• Master’s degree
• Prior marketing experience
• Bilingual, preferably Spanish and/or Arabic
• Experience with Ellucian products, particularly Banner
• Career advising experience

Knowledge, Skills And Abilities

Ability to use available technology for data collection, analysis, and outreach for recruitment, admission, financial aid and enrollment of students. Ability to work effectively with a wide range of constituencies in a varied community. Excellent oral and written communication skills. Strong customer service skills. Knowledge of college recruitment, career counseling, admissions and/or financial aid processes. Critical thinking skills, and the ability to analyze data. Record keeping and reporting skills. Ability to work some weekend and evening hours.

Open Until Filled: Yes

Rate of Pay: $48,009.00 - $57,622.50 depending on experience

Special Instructions to Applicants: Unofficial transcripts are acceptable for the application process. Official transcripts are required upon hire. Applicants may be subject to a background check.