Student Services Specialist I - Southeast Campus (Part – Time Regular)

Motlow; Nashville (TN); On-site; USD 24,000 - 29,000; Part time

Job summary

Motlow is seeking a Student Services Specialist I for the Southeast Campus, a part-time regular front desk role. The position serves as the first point of contact, guiding students through admissions and enrollment processes and coordinating information across campus.

Responsibilities include assisting with admissions, financial aid, and records, scheduling, and resolving student inquiries. Strong communication and computer skills are essential for success in a busy campus environment.

Qualifications

• High school diploma required.
• Minimum two years’ customer service experience.
• Proficiency in basic computer software.
• Excellent oral communication skills.

Responsibilities

• Greet and assist students, faculty, staff, and the public at the front desk.
• Provide information on admissions, financial aid, career services, and student records.
• Schedule appointments and facilitate enrollment services across campus.
• Coordinate document distribution and escalate student issues when needed.
• Capture and report feedback from student interactions to improve services.

Skills

Customer service

Oral communication

Computer literacy

Education

High school diploma

Associate/ higher preferred

Tools

Banner

Job description

Title: Student Services Specialist I - Southeast Campus (Part – Time Regular)

POSITION SUMMARY

This front desk position will be the first point of contact for new, continuing and prospective students. It is responsible for assessing student questions and determining the appropriate actions to take, as well as providing the information needed to enroll and be successful at Nashville State.

ESSENTIAL JOB FUNCTIONS/JOB DUTIES AND RESPONSIBILITIES

Provides general information regarding admissions, financial aid, career services, and student records to prospective students, faculty, staff, and the general public. Provides student-centered services via various platforms while maintaining a professional and congenial demeanor. Processes student requests for enrollment services.

Assists students with using computer kiosks for admissions and financial aid services. Schedules appointments, coordinates access and distributes documents to other departments across campus. Helps facilitate the resolution of student issues. Captures, reports and evaluates feedback for services provided in each student interaction. Collaborates in the evaluation of creative approaches to promote/advertise NSCC to prospective students.

REQUIRED QUALIFICATIONS

• High school diploma
• Minimum two years’ customer service experience
• Proficiency in basic computer software
• Excellent oral communication skills

PREFERRED QUALIFICATIONS

• Associate’s degree or higher
• Two years’ experience working in higher education
• Multilingual, preferably in Spanish and/or Arabic
• Experience with Banner
• General knowledge of student services policies and procedures

KNOWLEDGE, SKILLS AND ABILITIES

Intermediate to advanced computer skills. Aptitude for analyzing student questions and requests. Strong interpersonal and communication skills. The ability to work effectively with a wide range of constituencies in a varied community. Ability to work occasional weekends and evenings.

Open Until Filled:

Yes

Rate of Pay:

$23,809.50 - $28,571.40 depending on experience

Special Instructions to Applicants:

Unofficial transcripts are acceptable for the application process. Official transcripts are required upon hire. Applicants may be subject to a background check.