Admission Services Representative I - 997198

Nova Southeastern University; Fort Lauderdale (FL); On-site; USD 28,080 - 34,320; Full time

Benefits offered by this job

Tuition waiver

Retirement plan

Medical and dental plans

Job summary

Nova Southeastern University in Fort Lauderdale is seeking a dedicated Enrollment Support Specialist. This role involves providing superior customer service to prospective students from their initial inquiry through to enrollment. Key responsibilities include analyzing applications, maintaining data integrity, and assisting with queries via phone or email.

The ideal candidate will have a high school diploma and two years of administrative experience, with strong skills in MS Office and customer service. A vital part of our team, this position offers a dynamic work environment and competitive compensation.

Qualifications

• Two years of clerical or administrative experience in an office environment.
• General knowledge of administrative procedures and customer service principles.
• Ability to manage time effectively and work well both independently and in teams.

Responsibilities

• Support prospective students through the enrollment process.
• Analyze student credentials and prepare application packages.
• Contact applicants to explain programs and requirements.
• Maintain student data confidentiality and integrity.

Skills

Customer service

Active Listening

Time Management

Basic writing skills

Speaking effectively

Critical Thinking

Education

High School Diploma or Equivalent

Tools

MS Office Suite

Job description

NSU offers competitive salaries and a comprehensive benefits package including tuition waiver, retirement plan, and excellent medical and dental plans.

Primary Purpose

Supports enrollment objectives by providing superior customer service to prospective students from point of inquiry through enrollment, resulting in enhanced student engagement and retention.

Job Details

Job Category: Non-Exempt

Hiring Range: $31,200 annually / $16 per hour

Pay Basis: Hourly

Subject to Grant Funding: No

Essential Job Functions

1. Provides support in completing application and enrollment documents.
2. Reviews student applications by analyzing credentials, computing GPAs, reviewing support documents such as transcripts, and preparing application packages for admissions decisions.
3. Contacts prospective students to present information and/or explain available programs and services. Communicates with prospects about admission requirements, program offerings, and/or curriculum, by telephone or email.
4. Collaborates with admissions colleagues, academic advisers, financial aid officers, and residential life personnel to create an effective yield team and ensure a smooth transition from inquiry to enrolled student status.
5. Participates in on-campus promotional activities, including conferences, educational fairs, career days, open houses, campus tours, or special events to present programs to prospective students.
6. Inputs status of significant admission decisions into database.
7. Sorts or classifies information according to guidelines, such as content, purpose, user criteria, or chronological, alphabetical, or numerical order.
8. Compiles, sorts, and verifies the accuracy of data before it is entered.
9. Sets up and manages paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as correspondence, or other material.
10. Compares data with source documents, or re-enters data in verification format to detect errors.
11. Stores complete documents in appropriate locations.
12. Inputs data, such as file numbers, new or updated information, or document information codes into computer systems to support document and information retrieval.
13. Locates and corrects data entry errors or reports them to supervisors.
14. Prepares responses to correspondence containing routine inquiries. Answers questions about records or files.
15. Keeps records of materials filed or removed, using logbooks or computers and generate computerized reports.
16. Performs administrative duties, including but not limited to answering phones, greeting visitors, handling mail collection and distribution, ordering and dispensing supplies, proofreading, or transcribing documents, among others.
17. Maintains student data integrity and confidentiality.
18. Completes special projects as assigned.
19. Performs other duties as assigned or required.

Job Requirements

Knowledge

• General knowledge of MS Office Suite (Outlook, Word, Excel).
• Clerical - Working knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
• Customer and Personal Service – Working knowledge of principles and processes for providing customer and personal services.
• English Language - Working knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Skills

• Speaking – Basic skills in talking to others to convey information effectively.
• Writing - Basic skills in communicating effectively in writing as appropriate for the needs of the audience.
• Active Listening – Proficient skills in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Service Orientation - Basic skills in actively looking for ways to help people.
• Critical Thinking – Basic skills in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Time Management - Proficient skills in managing one's own time.

Abilities

• Ability to exercise proper telephone protocol and handle difficult customer situations.
• Ability to work effectively alone or as part of a team.
• Selective Attention - The ability to concentrate on a task over a period of time without being distracted.
• Ability to exercise proper telephone protocol and handle difficult customer situations.
• Ability to adapt to changes in policies/procedures, workload, etc.

Physical Requirements and Working Environment

• Speech Recognition - Must be able to identify and understand the speech of another person.
• Speech Clarity - Must be able to speak clearly so others can understand you.
• Near Vision - Must be able to see details at close range (within a few feet of the observer).
• May be required to work nights or weekends.
• Travel - Must be able to travel on a daily and/or overnight basis.
• May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties.
• May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils, mobile devices, and computer keyboards.

Required Education

High School Diploma or Equivalent

Required Experience

Two (2) years of clerical/administrative experience in an office environment.

Background Information

Is this a safety sensitive position? No

Background Screening Required? No

Equal Opportunity Employer Statement

Nova Southwestern University is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.