Student Services Center Intern — Enrollment & Aid Support

California State University, Chico; Sacramento (CA); On-site; USD 46,000 - 57,000; Full time

Job summary

California State University, Sacramento (Sacramento State) is seeking a Student Services Professional 1A to support the Student Service Center. Under supervision, you will handle inquiries, assist with basic transactions, and refer complex issues to the appropriate offices, serving current, prospective, and former students with enrollment, registration, financial aid, and related services.

The role emphasizes customer service, attention to detail, active listening, and confidentiality when

Qualifications

• Provide effective student services such as advising, tutoring, counseling, or other related duties in a college setting.
• Interact professionally with a diverse population of students, staff and administrators.
• Effective communication skills in-person, on the phone and via online systems.
• Maintain composure and professionalism while providing direct service to students, even in difficult situations.
• Thorough knowledge of English grammar, spelling, and punctuation.
• Commitment to maintaining a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community.

Responsibilities

• Provide information and assistance to students by applying established policies, procedures, and guidelines.
• Respond to common inquiries and refer more complex issues to appropriate offices.
• Assist with basic transactions and referrals to home offices as needed.
• Support enrollment, registration, financial aid, and related services as a central hub for student services.

Skills

Student services

Diversity interaction

Communication skills

Confidentiality

Attention to detail

Teamwork

Education

Bachelor's degree

Job description

California State University, Sacramento (Sacramento State) is seeking a Student Services Professional 1A to support the Student Service Center. Under supervision, you will handle inquiries, assist with basic transactions, and refer complex issues to the appropriate offices, serving current, prospective, and former students with enrollment, registration, financial aid, and related services.

The role emphasizes customer service, attention to detail, active listening, and confidentiality when