Entry-Level Financial Aid Specialist IA (Onsite)

California State University, Sacramento; Sacramento (CA); Híbrido; USD 46.000 - 57.000; Jornada completa

Descripción de la vacante

California State University, Sacramento is seeking a Student Services Professional IA to support the Financial Aid & Scholarships Office. The role provides front-line assistance to current, prospective, and former students with financial aid and scholarship inquiries, and helps with basic transactions.

The position requires knowledge of FERPA, strong communication, digital outreach, and the ability to operate PeopleSoft and CMS tools.

Formación

• Knowledge of basic principles and practices of student services in higher education.
• Knowledge of FERPA and handling of confidential student information.
• Knowledge of customer service practices for diverse populations.
• Ability to update website content and use online messaging platforms.
• Ability to interpret policies with attention to detail.
• Ability to use student information systems and document management platforms.
• Proficiency with standard office software and email/ CMS tools.
• Commitment to an inclusive, welcoming work environment.

Responsabilidades

• Assist students with general financial aid and scholarship questions.
• Support and maintain website content updates and outreach messaging.
• Communicate clearly and professionally with students, staff and faculty.
• Handle confidential student information in compliance with FERPA.

Conocimientos

FERPA knowledge

Customer service

Digital communications

PeopleSoft

CMS updates

Attention to detail

Office software

Interpersonal communication

Compliance knowledge

Educación

Bachelor's degree or higher

Herramientas

PeopleSoft

OnBase

CampusLogic

Descripción del empleo

California State University, Sacramento is seeking a Student Services Professional IA to support the Financial Aid & Scholarships Office. The role provides front-line assistance to current, prospective, and former students with financial aid and scholarship inquiries, and helps with basic transactions.

The position requires knowledge of FERPA, strong communication, digital outreach, and the ability to operate PeopleSoft and CMS tools.