Financial Aid & Scholarships Advisor

California State University, Sacramento; Sacramento (CA); On-site; USD 46,000 - 57,000; Full time

Job summary

California State University, Sacramento seeks a Student Services Professional IA to support the Financial Aid & Scholarships Office. The role handles student inquiries, basic transactions, and outreach, upholding confidentiality and accuracy.

Under supervision, you will maintain communications, assist with website updates, and guide students with policy-compliant service in a fast-paced environment.

Qualifications

• Knowledge of basic principles and practices of student services in higher education.
• Knowledge of FERPA and handling of confidential student information.
• Knowledge of customer service practices for diverse populations.
• Knowledge of digital communication including basic website updates.
• Ability to deliver accurate, respectful customer service in a fast-paced environment.
• Ability to learn to use student information systems and document management platforms.
• Ability to interpret and apply guidelines with attention to detail.
• Ability to use standard software (Zoom, MS Office, browsers) and financial aid resources.
• Commitment to an inclusive work environment.

Responsibilities

• Respond to general financial aid inquiries and assist with basic transactions.
• Direct students to appropriate resources or specialized staff.
• Contribute to student communications via website updates and outreach messaging.
• Maintain professionalism and confidentiality in handling student records.

Skills

FERPA knowledge

Customer service

Digital communication

PeopleSoft

CampusLogic

OnBase

CMS website editing

Office software

Communication skills

Confidentiality

Education

Bachelor-equivalent in behavioral sciences/public administration

Tools

PeopleSoft

OnBase

CampusLogic

CMS

Outlook/Word/Excel

Job description

California State University, Sacramento seeks a Student Services Professional IA to support the Financial Aid & Scholarships Office. The role handles student inquiries, basic transactions, and outreach, upholding confidentiality and accuracy.

Under supervision, you will maintain communications, assist with website updates, and guide students with policy-compliant service in a fast-paced environment.