Student Services Hub Specialist (Enrollment & Aid)

California State University, Sacramento; Sacramento (CA); On-site; USD 46,000 - 57,000; Full time

Job summary

California State University, Sacramento seeks a Student Service Center Specialist. Under supervision, you will deliver front-line student services, guiding enrollment, financial aid, and related processes while coordinating with multiple campus offices to ensure smooth student experiences.

The role emphasizes customer service, confidentiality, and clear communication with a diverse student body. This is a full-time, on-site position based in Sacramento.

Qualifications

• Ability to provide effective student services such as advising, tutoring, counseling, or other related duties in a college setting.
• Ability to interact professionally and communicate effectively with a diverse population of students, staff and administrators.
• Effective communication skills in-person, on the phone and via online systems.
• Ability to maintain composure and professionalism while providing direct service to students, even in difficult situations.
• Demonstrated thorough knowledge of English grammar, spelling, and punctuation.
• Commitment to maintaining a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community.

Responsibilities

• Provide information and assistance to students by applying established policies, procedures, and guidelines.
• Serve as a central hub for enrollment, registration, financial aid, and related services, and refer complex issues to home offices as needed.
• Respond to common inquiries, assist with basic transactions, and maintain confidentiality with student records.

Skills

Student services

Diversity awareness

Communication

Professionalism

English proficiency

Inclusion

Education

Bachelor's degree or equivalent

Job description

California State University, Sacramento seeks a Student Service Center Specialist. Under supervision, you will deliver front-line student services, guiding enrollment, financial aid, and related processes while coordinating with multiple campus offices to ensure smooth student experiences.

The role emphasizes customer service, confidentiality, and clear communication with a diverse student body. This is a full-time, on-site position based in Sacramento.