Student Financial Aid Advisor

California State University-Sacramento; Sacramento (CA); On-site; USD 46,000 - 57,000; Full time

Job summary

California State University, Sacramento is seeking a Financial Aid Specialist (SSP IA) to support the Financial Aid & Scholarships Office by assisting students with inquiry handling and basic transactions. The role emphasizes confidentiality, accuracy, and a student-centered approach in a fast-paced environment.

The incumbent will respond to inquiries, assist with website updates, and coordinate with staff for escalated cases while maintaining compliance with federal, state, and program rules.

Qualifications

• Knowledge of FERPA and handling confidential student information.
• Ability to provide accurate, professional customer service in a fast-paced setting.
• Experience with student information systems and online messaging platforms.

Responsibilities

• Respond to general financial aid inquiries and assist with basic transactions.
• Update website content and campus announcements to ensure timely information for students.
• Direct students to appropriate resources or staff for complex matters.

Skills

Customer service

FERPA knowledge

Communication

PeopleSoft

CMS (CampusLogic)

Data interpretation

Confidentiality

Education

Bachelor's degree or equivalent

Tools

PeopleSoft

CampusLogic

OnBase

CMS

Job description

California State University, Sacramento is seeking a Financial Aid Specialist (SSP IA) to support the Financial Aid & Scholarships Office by assisting students with inquiry handling and basic transactions. The role emphasizes confidentiality, accuracy, and a student-centered approach in a fast-paced environment.

The incumbent will respond to inquiries, assist with website updates, and coordinate with staff for escalated cases while maintaining compliance with federal, state, and program rules.